Operations & Incident Management

- · Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
- · Provide hands‑on L3/L4 support for incident, problem, and service request tickets
- · Drive deep troubleshooting, root cause analysis (RCA), and long‑term fixes
- · Support solution validation, integration troubleshooting, and performance tuning

Stakeholder & Service Management

- · Engage with stakeholders, security teams, and application owners
- · Provide clear, proactive, and timely communications during incidents and escalations
- · Act as technical point of contact for service delivery and escalations
- · Identify opportunities for automation, optimization, and operational efficiency
- · Drive process improvements across IAM lifecycle, authentication flows, and integrations
- · Ensure compliance, audit readiness, and governance alignment

24/7 Operations Readiness

- · Participate in on‑call rotations and support critical IAM services in a 24/7 workplace
- · Handle high‑pressure situations and mission‑critical outages with accountability

Required Skills (Must Have)

- Core IAM & Authentication Technologies




- · Strong hands‑on experience in:
- o SailPoint Identity Security Cloud (ISC)
- Operational & Support Expertise

- · Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- · Robust capability in incident handling, RCA, and system troubleshooting
- · Experience in production support environments for critical security services

- IAM Functional Knowledge

- · Strong understanding of:
- o Identity lifecycle management (Joiner–Mover–Leaver)
- o Authentication and MFA workflows
- o RBAC / governance concepts

- Soft Skills

- · Excellent stakeholder management and communication skills
- · Ability to work in high‑pressure, 24/7 operations environments
- · Proactive mindset with ownership‑driven approach

Good to Have

- · Experience with CyberArk PAM / Okta / Active Directory integrations
- · Exposure to cloud IAM environments (Azure/AWS)
- · Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation
- · Familiarity with ServiceNow or ITSM tools

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📌 IAM Enterprise Tech Lead (Melbourne)
🏢 WIPRO
📍 Melbourne