Administration Superstar | Gold Coast HQ (Molendinar)

Location: Gold Coast, Molendinar (on site)
Employment Type: Full Time
Hours: Monday to Friday
Salary Package: Competitive salary + superannuation
Reports to: Admin Team Leader

Most admin roles ask you to follow a process.

This one asks you to master it, improve it, and keep up with a company that's scaling fast.

About MouldMen

MouldMen is Australia's specialist mould remediation company, operating across Queensland, Current South Wales and Victoria.

We're not a typical trade business. We're building systems, investing in AI, and creating a faster, smarter way to deliver services at scale. This role sits at the centre of that.

The Role

You'll be at the core of our operations, working on the floor with our Admin Team Leader and alongside our field team. Your job is simple to say, but not easy to execute:

Keep every job moving from first call to final invoice, without anything slipping.

This is a high performance environment. If you thrive on pace, pressure and problem solving, you'll love it here. If you're looking for a slow, low responsibility admin role, this isn't it.

What you'll actually do

- Answer calls fast and turn enquiries into booked jobs
- Schedule and coordinate technicians across QLD, NSW and VIC




- Confirm bookings with clients and secure tenant access for property manager jobs
- Follow up quotes so nothing goes cold
- Get invoices out the same day jobs are completed
- Manage workflows inside our job management system
- Communicate with property managers, strata, aged care, commercial and residential clients
- Work alongside AI tools and systems that keep evolving
- Spot issues early and solve them before they reach a client

Who you are

- Genuinely curious. You ask "why" and "how" before you ask "what do I do?"
- You understand the outcome, not just the task
- A fast learner who doesn't need to be told twice
- Detail obsessed; accuracy is your default
- Confident with CRMs, Excel and data entry
- A clear, confident communicator across phone, email and systems
- Tech comfortable and excited about AI, not intimidated by it
- You take ownership. Problems don't sit, they get solved

What you get

- A fast paced role with real responsibility
- Opportunity to grow as the company scales
- Hands on involvement in systems, automation and AI integration
- Training and support to help you succeed
- A team that values performance, accountability and backing each other

#J-18808-Ljbffr

📌 Administration Superstar (City of Gold Coast)
🏢 MouldMen
📍 City of Gold Coast