We are seeking a highly motivated and personable Front Desk Receptionist to join our team at Melbourne Lifestyle Apartments, a boutique serviced apartment accommodation provider located in the Docklands precinct of Melbourne. As the first and last point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, providing exceptional customer service, and effectively managing front desk operations. Hours of work is on a 5 day rotating roster to cover 7 days per week, from 8am to 6pm with a 4-day weekend every three weeks.

Key responsibilities

Guest Services

- Greet and welcome guests with a professional and friendly demeanour.
- Provide comprehensive information regarding apartment amenities, local attractions, and arrival/departure procedures.
- Respond promptly and professionally to guest inquiries and requests via phone, email, Whatsapp, booking channels and in-person.
- Manage luggage storage and assist with guest needs.

Front Desk Operations

- Answer and direct incoming calls efficiently and courteously.
- Maintain accurate records within the property management system (training provided).
- Process payments using EFTPOS.
- Process and manage guest arrivals and departures.
- Maintain a clean, organized, and presentable reception area.
- Manage the concierge calendar.

Administrative Support

- Handle guest communications and resolve any issues that may arise.
- Other administrative tasks as required by management.
- Linen stock management and maintenance, including online ordering.
- Any other reasonable task assigned by Management within the scope of the position function.

Reservations

- Assist the reservations team with guest inquiries and reservations.




- Prepare reservation quotes when the Reservations team is unavailable.

Key Selection Criteria

- Valid right to work in Australia.
- Fluency in English (both written and verbal).
- Proven experience in providing exceptional customer service.
- Minimum of 1 year of customer service experience required.
- Strong written and verbal communication skills.
- Professional appearance and demeanour.
- Ability to engage with guests, both local and international and effectively manage groups of people.
- Excellent computer skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Calendar, Google Docs, and WhatsApp.
- Ability to work independently and as part of a team.
- Robust organizational, time-management skills and attention to detail.
- Flexibility and willingness to learn.
- Previous hospitality/accommodation industry experience is preferred but not essential.

About us

Melbourne Lifestyle Apartments (MLA) is a boutique serviced apartment accommodation located in the vibrant Docklands precinct of Melbourne. We are committed to providing an exceptional and personalised guest experience, from initial inquiry to departure. As a member of our small and dedicated team, you will play a crucial role in ensuring our guests feel welcomed and valued throughout their stay.

Benefits

- Competitive hourly rate
- On the job training provided
- Opportunity to work in a dynamic and supportive environment
- Valuable experience in the hospitality/accommodation industry
- The chance to be a vital part of a small and dedicated team
- Good working conditions

We thank all applicants for your interest; however, only those selected for an interview will be contacted.

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📌 Front Desk Receptionist (Melbourne)
🏢 Work Initiatives
📍 Melbourne