Compliance + Accreditation Manager / Coordinator

About the Role

We are seeking an organised, detail-oriented and proactive Compliance & Accreditation Manager / Coordinator to join our team.

In this role, you will be responsible for managing broker and lender accreditation processes, maintaining compliance documentation, monitoring regulatory and licensing obligations, and supporting the business in meeting its compliance requirements.

Your key areas of focus will include:

- Accreditation Management: Coordinating broker, aggregator, licensee and lender accreditation processes, from initial applications and approvals through to renewals and ongoing maintenance.

- Compliance Management: Maintaining policies, procedures and compliance registers, conducting file reviews, monitoring regulatory requirements, and coordinating compliance training, incident management and reporting.

You will work closely with brokers, lenders, aggregators and internal stakeholders to ensure tasks are completed accurately, deadlines are met, and outstanding matters are followed through to resolution.

The ideal candidate will demonstrate strong organisational skills, attention to detail, sound judgement in identifying compliance risks, and the ability to communicate professionally and manage multiple priorities independently.

I. Key Responsibilities

The responsibilities are grouped into accreditation management and compliance management. In both areas, the role is expected to maintain visibility, manage follow-up, identify risks, and ensure matters are closed with written evidence.

1. Accreditation Management

- Manage the end-to-end accreditation process for brokers, lenders, aggregators and licensees, from application to approval, renewal and ongoing maintenance.

- Collect, verify and follow up on required documents such as Cert IV, Diploma, CRN/ACL, AFCA membership, Professional Indemnity Insurance, identification documents, training records and signed forms.

- Check accreditation files for quality issues including expired certificates, name discrepancies, missing signatures, incorrect dates, incomplete training records and inconsistent information.

- Coordinate police checks, credit checks, reference checks, aggregator and licensee requirements, lender accreditation, mentor arrangements, association memberships and training completion.

- Maintain the accreditation register and tracker with status, outstanding items, owner, deadline, expiry dates, risk level, next action, escalation date and completion evidence.

- Liaise with brokers, BDMs, lenders, aggregators, Credit, Finance, Marketing and external parties until each accreditation item is properly closed.

- Monitor accreditation expiries, annual renewals, CPD requirements and insurance renewals, and issue reminders and escalations ahead of deadlines.

- Coordinate accreditation completion handover to relevant teams and arrange 30/60/90-day follow-up reviews where required.

2. Compliance Management

- Maintain and review the compliance framework, including policies,



procedures, checklists and registers, and ensure they are current and communicated.

- Monitor regulatory, licensee and lender obligations (including ASIC, ACL, AFCA and credit-related requirements) and advise the Director / Head of Compliance of changes and impacts.

- Conduct file reviews and quality assurance checks on broker files and onboarding records, and record findings, remediation actions and closure evidence.

- Record, investigate and elevate compliance breaches, incidents and complaints, with facts, impact, options and recommended next steps.

- Coordinate compliance training, attestations and awareness activities, and track completion across brokers and staff.

- Prepare concise compliance and accreditation reports covering completed items, pending items, overdue items, risks, breaches and decisions required.

- Maintain compliance folders, registers, records and document version control in Microsoft 365, Excel, CRM, SharePoint or OneDrive.

- Prioritise work based on regulatory deadlines, compliance risk, business impact and stakeholder dependency.

II. Professional Competencies

- Checklist- and register-oriented work style; does not rely on memory for critical compliance deadlines.

- Able to manage multiple accreditation cases and compliance tasks simultaneously without losing visibility of deadlines or dependencies.

- Strong document review and quality-control mindset, especially for compliance-sensitive broker and lender materials.

- Working knowledge of Australian financial services and credit regulation, licensee obligations and lender accreditation requirements.

- Proactive follow-up style; can chase owners politely but firmly and confirm actual closure rather than only sending reminders.

- Comfortable using Microsoft 365, Excel, CRM, SharePoint/OneDrive, registers, checklists, SOPs and basic reporting tools.

- Able to identify risk early, propose practical options, elevate appropriately, and keep written evidence of key actions and outcomes.

III. Core Competencies

1. Integrity and Accuracy

This role handles accreditation records, compliance documents, breach registers and business-sensitive information. The candidate must be honest, accurate and transparent when reporting status, document issues, breaches, delays and mistakes. They must not hide errors, change facts to avoid responsibility, or give incomplete updates that make an issue appear resolved when it is still outstanding.

2. Confidentiality and Boundary Awareness

The candidate must understand that broker files, compliance checks, breach and complaint information, lender arrangements,



internal decisions and Director-level communications may be confidential. They must know what can be shared with brokers, BDMs, lenders, aggregators, Credit, Finance, Marketing or external parties, and what must be restricted or escalated before disclosure.

3. Ownership and Closed-Loop Follow-Up

The candidate must take responsibility for outcomes, not just individual actions. A task is not complete simply because an email was sent or a reminder was issued. They are expected to track the owner, deadline, expiry date, current status, next action, risk level and completion evidence until the matter is genuinely closed.

4. Risk Awareness and Escalation Judgement

The candidate must be able to identify when an accreditation item, document issue, regulatory change, delayed response or unclear responsibility may create compliance risk, breach, lender or licensee impact, or business delay. When escalation is required, they should provide facts, impact, actions already taken, available options and a recommended next step.

5. Professional Communication and Stakeholder Management

The candidate must communicate clearly and professionally with brokers, BDMs, lenders, aggregators, Credit, Compliance, Finance, Marketing, external vendors and management. They should adjust their style to the audience: concise risk and decision points for management, owner/deadline/action items for internal teams, and explicit missing documents and next steps for brokers.

- Able to follow up politely but firmly without damaging working relationships.

- Does not simply forward messages; translates information into clear action items, owners, deadlines, risks, and required decisions.

- Keeps written records of important follow-ups, decisions, escalations, and completion confirmations.

- Maintains a calm and professional tone when dealing with urgent requests, repeated delays, or conflicting stakeholder priorities.

IV. Key Skills

- Organisation: Ability to manage multiple accreditations and compliance matters simultaneously.

- Attention to Detail: Ability to spot expired certificates, name discrepancies, missing documents and date errors.

- Regulatory Knowledge: Understanding of ASIC, ACL, AFCA, licensee and lender accreditation requirements.

- Follow-up: Proactive in tracking renewals, expiries and tasks without needing Director reminders.

- Written Communication: Ability to draft clear, professional English emails, notices and compliance reports.

- Verbal Communication: Ability to politely but firmly request information from brokers and lenders.

- Systems: Proficiency in Microsoft 365, Excel, CRM, SharePoint/OneDrive.

- Documentation: Ability to maintain registers, checklists, SOPs and document version control.

- Risk and Problem-solving: Ability to identify breaches and risks early and propose 1-2 solutions when issues arise.

- Reporting: Ability to provide brief updates on completed items, pending tasks, risks and items requiring Director decisions.

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📌 Compliance & Accreditation Manager（Mandarin Required) (Sydney)
🏢 Myloans Services
📍 Sydney