About us

Hasana Corporation Pty Ltd is a dynamic hospitality organisation committed to delivering exceptional service and creating memorable experiences for our guests. We pride ourselves on fostering a welcoming environment where our team members are valued, supported, and empowered to succeed. Our commitment to excellence, customer satisfaction, and a positive workplace culture sets us apart in the hospitality industry.

About the role

We are seeking an enthusiastic and customer-focused Front of House Team Member to join our team in Maribyrnong, VIC. This is a part-time position that plays a crucial role in creating a positive first impression for our guests. As a Front of House Team Member, you will be the face of our establishment, responsible for welcoming guests, managing reservations, and ensuring a seamless dining experience . Your warm demeanour and attention to detail will directly contribute to guest satisfaction and the overall success of our operation.

Key responsibilities

- Greeting guests with a warm welcome and assist if needed with Self Ordering Kiosk

- Explain the dining concept to new customers and related enquiries; show first-time customers how to enjoy the DIY teppan experience

- Running tables serving hot sizzling plates

- Prepare drinks and desserts, serve beer and check ID when required.

- Coordinating with kitchen and service staff to ensure smooth operations throughout service periods, teamwork

- Processing payments and handling cash or card transactions accurately

- Maintaining a clean and organised dining area & counter

- Assisting with table management and optimising flow during busy periods

- Responding promptly to diner's requests and resolving issues with diplomacy and professionalism

- Supporting the team in creating a welcoming and inclusive atmosphere for all customers

- Open and close the restaurant, reset tables and keep the dining area clean throughout service.

- Following health,



safety and hygiene protocols at all times

What we're looking for

- Robust customer service skills with a genuine passion for delivering exceptional customer experiences

- Excellent communication abilities, both verbal and written, with the capacity to interact professionally with diverse cuatomers

- Organisational and multitasking skills to manage multiple bookings and customers requests simultaneously

- A friendly, approachable and professional demeanour at all times

- Basic numeracy skills for handling payments and managing transactions

- Reliability and punctuality, with a flexible approach to part-time scheduling

- Ability to remain calm and composed during busy service periods

- Prior experience in hospitality, customer service or a similar role is essential

- Willingness to learn and adapt to new systems and procedures

- A team-oriented mindset with the ability to work collaboratively with colleagues

What we offer

We are committed to supporting our team members and creating a workplace where everyone can thrive. We offer competitive remuneration for part-time work, flexible scheduling that respects your lifestyle needs, and a supportive team environment where your contributions are recognised and valued. We foster a positive workplace culture that celebrates diversity and inclusion, ensuring all team members feel respected and empowered. Additional benefits include staff discounts and the opportunity to be part of a dynamic hospitality team that genuinely cares about delivering exceptional service. Hourly pay is in line with the Restaurant Industry Award (MA000119).

Apply now

If you are an enthusiastic, customer-focused individual with a passion for hospitality, we would love to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for our team. Join Pepper Lunch Highpoint and be part of something special.

📌 Front of House Team member (Maribyrnong)
🏢 Hasana Corporation
📍 Maribyrnong