Job Description
/n /n /n /n /n /n Customer Service Consultant/n Be Part of a Supportive Team & Make a Real Difference in People's Lives /n Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters. Why You'll Love This Role:/n /n
- Permanent position with real career growth – Join a genuinely supportive company that values and develops its people. /n
- No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims. /n
- Competitive salary – $71K base + super /n
- Fantastic location – Work in Sydney CBD, directly across from Town Hall station. /n
- Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones. /n
- Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success. /n What You'll Be Doing:/n /n
- Handling inbound customer calls and emails with urgency, empathy, and professionalism. /n
- Answering policy questions and helping customers feel confident about their life insurance decisions. /n
- Supporting customers through difficult conversations with compassion – including those who have lost loved ones. /n
- Providing accurate, helpful information while following clear scripted conversations. /n
- Keeping detailed records of customer interactions to ensure continuity of care. /n




- Working towards team KPIs including answering 90% of calls within 20 seconds. /n
- Participating in ongoing training to stay across products and compliance standards. /n
- Contributing to the company's supportive team culture where everyone is valued. /n What We're Looking For:/n /n
- Genuine passion for customer service – You find fulfilment in helping people during important moments. /n
- Clear English communication skills – You can articulate complex information clearly and effectively. /n
- Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy. /n
- Contact centre experience highly desirable – Phone-based customer service background is a strong advantage. /n
- Australian resident with valid work rights – Visa holders cannot be considered at this time. /n
- A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture. /n /n Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging. The Details:/n /n
- Start date:



ASAP /n
- Pay: $71,000 base + super /n
- Training: up to 4 weeks of incredible training /n
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Working Hours
Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts) /n
- Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH) /n /n Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other. Join us for:/n /n
- Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team /n
- Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities /n
- Comprehensive employee benefits – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options /n
- Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people /n
- A culture of recognition – Your contributions are noticed, valued, and celebrated /n Ready to Make a Difference?/n If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented setting, we'd love to hear from you /n Apply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day. /n /n /n /n /n /n /n /n /n /n

📌 Customer Service Consultant (Sydney)
🏢 Weploy
📍 Sydney