Job Description
Description/n /n Join Centorrino Technologies: Innovate, Grow, and Thrive with Us /n At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our White Label Managed Services Team in Canberra. /n Having an existing NV1 security clearance is required for this role. /n /n Requirements/n /n What You’ll Do/n /n
- Provide high-quality remote and onsite ICT support to a range of clients. /n
- Troubleshoot incidents and service requests, escalating more complex issues when required. /n
- Set up user accounts, devices and IT equipment, and support onboarding and offboarding. /n
- Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies. /n
- Collaborate with technical teams, vendors and clients to deliver a great customer experience. /n
- Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise. /n /n What You’ll Bring/n /n
- Experience in ICT support or service desk, or relevant IT study/training. /n
- Strong customer service, communication and problem-solving skills. /n
- A proactive attitude,



attention to detail and willingness to learn. /n
- The ability to work independently while contributing to a cooperative team. /n
- Exposure to ITIL and Microsoft technologies is highly regarded. /n
- A desire to grow your technical career, with development pathways into senior service desk, cloud, systems engineering and technical specialist roles. /n
- NV1 Security Clearance. /n /n /n Benefits/n /n Why You'll Love Working Here: /n Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why: /n /n
- Hybrid working with team anchor days to support collaboration. /n /n /n
- Extensive training and development opportunities that enable continual growth as part of your career planning. /n /n /n
- Extensive discounts and benefits to maximise your money. /n /n /n
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. /n /n /n
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. /n /n /n CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. /n /n Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Analyst (Canberra)
🏢 Centorrino Technologies
📍 Canberra