Work Location

Fortitude Valley, including outreach across Greater Brisbane and our Springwood Hub.

Hours

10.30am - 6.30pm Monday - Friday, with some further flexibility as required.

ABOUT US

We are Queensland’s only dedicated LGBTQIA+ Sistergirl & Brotherboy (LGBTQIASB+) youth service. We are proud to support LGBTQIASB+ young people aged 12 to 24 by:

- empowering LGBTQIASB+ young people to live with pride as valued, celebrated and authentic members of community
- engaging a workforce with lived experience and professional expertise
- providing safe spaces for young people to connect with peers and community to foster a sense of belonging
- advocating for the rights and needs of our young people to improve their access to resources, and to end discrimination and violence
- improving mental health outcomes and lowering suicidality for LGBTQIASB+ young people.

We believe in hiring staff with lived experience and local knowledge, so they can best support our young people and their unique needs. Our staff are representative of the young people we support, with the majority of our team identifying as proud members of the LGBTQIASB+ community.

ABOUT THE ROLE

This role is responsible for the success and sustainability of our Open Doors Youth Service (ODYS) Drop-In Groups and Identity-based groups for young LGBTQIASB+ people aged 12-24 years. It leads the day-to-day coordination and delivery of secure, accessible, high-quality group-based youth support services; championing our work and ensuring a positive culture for all.

The role provides operational and practice leadership for all ODYS group-based service offerings, ensuring effective service delivery, quality assurance and capability building,



proactive community and sector engagement, and achievement of agreed service outcomes in line with ODYS values.

Key Responsibilities

- Coordinate the planning, co-design and delivery of psychosocial group programs aligned with ODYS objectives. Ensure group development and delivery decisions are informed by service data, participant feedback, professional judgement and a whole-of-service systemic lens.
- Collaborate with colleagues to develop, test and refine group programs and engagement activities.
- Ensure that all group facilitators are trained in the delivery of inclusive and engaging group facilitation techniques and are given a clear structure for every type of group.
- Regularly review group attendance trends, participant feedback and emerging community needs to identify opportunities to improve relevance, accessibility and participation.
- Actively consider group suggestions from staff, management, service users and community, assessing feasibility against available resources, participant needs and organisational priorities.
- Where capacity or resourcing constraints exist, identify options and discuss priorities with the Director of Services so that proposed improvements can be successfully implemented.
- Support parent/carer engagement and community capacity-building initiatives.




- Provide input into program development and resource mobilisation based on emerging needs and service data.

2. Service Coordination & Operational Responsibility

- Work collaboratively with the Director of Services and Hub Coordinators in Logan and Fortitude Valley to establish priorities, implement agreed decisions and communicate progress or barriers.
- Coordinate the daily operations of your portfolio to ensure safe, effective, and high-quality service delivery within welcoming and well‑run physical environments.
- Implement and maintain appropriate systems for planning, tracking and communicating operational activities and commitments, ensuring continuous improvement.
- Build a strong collaborative relationship with the Fortitude Valley and Logan Hub Coordinators to ensure consistent and aligned planning, service offerings, staff management and resource optimisation.
- Work in partnership with Hub Coordinators to proactively plan and coordinate staffing, service delivery and resources to ensure that all group‑based youth supports meet agreed operational and service requirements. This includes managing workloads, and coordinating weekly staff rosters in line with program requirements, safety, wellbeing and funding obligations.
- Monitor service demand, utilisation, staffing capacity and performance, identifying emerging risks or gaps and taking timely corrective action.
- Monitor group outcomes and contribute to timely reporting against funding and contractual requirements.
- Ensure services are delivered in accordance with ODYS policies, procedures, and professional standards.
- Exercise professional judgement when managing competing priorities and complex operational

📌 Senior Worker (Brisbane)
🏢 Open Doors Youth Service
📍 Brisbane