PLUS ES is entering an exciting new chapter. As it continues its journey as a leader in metering and data services, it is building smarter infrastructure solutions at the intersection of technology, service and sustainability, powering the energy and resource transition across Australia. This is an opportunity to help shape what PLUS ES becomes next, with a commitment to delivering the reliable, accurate data and insights a sustainable energy future depends on.
PLUS ES’s mission is to deliver smarter infrastructure and data to enable a sustainable tomorrow, and its vision is to keep innovating today for tomorrow’s energy challenges. Its values are Safety, Team, Customer, Innovation and Accountability.
About the Role
Establish what happened, why it happened and how to prevent recurrence. Reporting to the National Field Assurance Manager, you will lead investigations into safety incidents, quality defects and non-compliance across metering operations and external providers.
Based in Sydney, you will own investigation methodology and evidentiary standards, operating with a degree of independence from delivery. You will work with field personnel, providers, HSE, regulators and other stakeholders and attend significant events, including travel at short notice. Occasional interstate travel across Australia’s east coast to attend Field Service Provider (FSP) meetings, conduct audits and assist with incident investigations.
Key Responsibilities
Set investigation scope, triage and escalation using a consistent, risk-based framework.
Secure evidence and apply structured root-cause analysis to metering incidents and defects.
Prepare and defend findings for operational, executive, customer and regulatory audiences.
Manage statutory notifications, assure provider investigations and verify corrective-action effectiveness.
Analyse systemic trends and embed learning in standards, training, assurance and field practice.
About You
You have led safety, quality or compliance investigations in electrical, metering, utilities or comparable field environments and bring contestable metering installation, maintenance and commissioning experience. You can apply structured causation methods, manage regulatory notifications and defend findings under scrutiny.
You understand WHS and electrical-safety obligations, NER Chapter 7, AEMO procedures, evidence handling and traceable records. You communicate with clarity and discretion, including with people affected by distressing events.
Certificate III in Electrotechnology – Electrician or an equivalent relevant qualification is required. Formal investigation certification, relevant electrical licences, Certificate IV in Training and Assessment and experience with HV networks or externally tested investigation material are desirable.
Why Apply?
Influence safer metering through independent, evidence-based investigation. Your findings will shape preventative controls, technical standards and workforce learning across PLUS ES and its delivery partners.
Please note: The successful candidate will be required to satisfactorily complete a criminal history check as part of the pre-employment screening process.
This organisation is an equal chance employer and welcomes applications from all backgrounds.
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📌 Incidents and Investigations Lead (Sydney)
🏢 Source
📍 Sydney