Working hours: Monday to Friday, 8:30 am - 4:30 pm

Remuneration: $85,000 to $100,000 total annual salary package, inclusive of employer superannuation

Reports to: Chief Executive Officer (CEO)

Sector: Not-for-Profit / Community Services

1. About Community Cafe

Community Cafe is a grassroots, community-focused not-for-profit organisation committed to addressing poverty, food insecurity, social isolation and socioeconomic disadvantage across South West Sydney.

Our mission is to create a community where everyone is welcomed, respected and treated with dignity, regardless of their circumstances.

Through practical assistance, community engagement, food relief and inclusive services, we work to remove barriers, empower individuals and families, and create meaningful, lasting social change.

We are a small charity with a big vision. Our success depends on passionate, capable people who are willing to lead by example, take initiative and work collaboratively to achieve meaningful outcomes.

2. Position Purpose

The Operations Manager is responsible for overseeing and coordinating the day-to-day operations of Community Cafe, ensuring the organisation operates efficiently, professionally, safely and in alignment with its charitable purpose.

Working directly with the CEO, the Operations Manager will translate organisational priorities into practical operational outcomes, oversee staff and volunteers, maintain effective systems and procedures, and ensure resources are managed responsibly.

This is a hands-on leadership position requiring a highly organised, adaptable and solutions-focused individual who can balance operational demands with the needs of a growing community organisation.





The successful candidate will be comfortable working in a fast-paced environment, managing competing priorities and taking ownership of operational challenges.

3. Key Responsibilities

A. Operational Management

- Oversee the daily operations of the organisation and its community programs.
- Ensure services are delivered efficiently, consistently and to a high standard.
- Develop, implement and maintain operational policies, procedures and systems.
- Identify operational challenges and implement practical, cost-effective solutions.
- Coordinate resources, facilities, equipment and service requirements.
- Ensure appropriate rostering, scheduling and operational coverage.
- Monitor operational performance and report regularly to the CEO.
- Support organisational growth, service improvements and current initiatives.
- Maintain continuity of services during periods of high demand or staffing shortages.

B. Staff and Volunteer Leadership

- Provide direct supervision, guidance and support to employees and volunteers.
- Coordinate recruitment, onboarding, induction and training.
- Develop staff rosters and allocate responsibilities effectively.
- Establish clear performance expectations and promote accountability.
- Conduct regular staff check-ins and support performance development.




- Address workplace issues professionally and in accordance with organisational policies.
- Foster a positive, respectful and inclusive workplace culture.
- Promote teamwork, initiative and a shared commitment to the organisation's mission.
- Ensure volunteers are appropriately supported, supervised and recognised.

C. Financial and Resource Management

- Support the CEO in managing operational budgets and expenditure.
- Monitor costs and identify opportunities to improve financial efficiency.
- Oversee purchasing, stock control, inventory and supplier relationships.
- Ensure appropriate financial procedures and internal controls are followed.
- Maintain accurate operational records and supporting documentation.
- Assist with budget preparation, financial reporting and resource planning.
- Ensure donated goods, food and other resources are managed responsibly.
- Promote accountability, transparency and responsible stewardship of charitable funds.

D. Governance, Risk and Compliance

- Ensure daily operations comply with applicable legislation, regulations and organisational policies.
- Oversee workplace health and safety procedures and risk management practices.
- Maintain appropriate incident reporting and emergency response procedures.
- Ensure relevant food safety, hygiene and handling requirements are met.
- Monitor staff and volunteer compliance with mandatory training and screening requirements.
- Maintain accurate records, registers and operational documentation.
- Support the CEO with organisational reporting, audits and compliance obligations.
- Identify potent

📌 Operations Manager (Liverpool)
🏢 Community Cafe
📍 Liverpool