Service Manager

Company: National Autistic Society

Salary: Not specified

Hours: Part-time

Location: Croydon, CR0 0EL

Job type: Permanent

Posting date: 11 Nov 2026

Closing date: 11 Dec 2026

Summary

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as an Service Manager

The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a

St Edwards, Croydon. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are:

https://www.autism.org.uk/

About the Service

St Edwards Close is a residential service separated into two homes in New Addington, London, a quiet residential area. We currently have two bedrooms available, sharing a home with a maximum of 6 others. We are a short drive from Selsdon Wood Nature Reserve as well as Croydon town itself, giving us access to a range of activities for different lifestyles.

About the Role

A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance. The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.

What You’ll Do

- Prepare services for inspection readiness & contribute to service redesign and transformation.
- Lead safeguarding and risk management processes.
- Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
- Manage recruitment, onboarding and retention strategies to build resilient teams.

What We’re Looking For

- Strong leadership and people management skills witha track recordof developing teams.
- Ideally hold a QCF Level 5 or
- equivalent, or




- be willing to work towards this qualification.
- Resilience under pressure and ability to adapt to changing priorities.

This advert is for a full-time contract, for 35 hours per week.

What we can offer you

- Pension: Auto-enrolled pension scheme.
- Annual Leave: 33 days (including public holidays). You can buy or sell leave each year.
- Training: Great induction and training, including autism training.
- Discounts: Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
- Cash plan for permanent staff.
- Life Assurance: 2x your base salary.
- Adaptable Benefits: Options like private health, dental insurance, holiday trading, enhanced pension.
- Support: 24-hour Employee Assistance Programme and counselling.
- Mindfulness: Free Headspace app for you and up to 3 family/friends.
- Blue Light Card: Eligibility for discounts.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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📌 Service Manager (Croydon Shire)
🏢 National Autistic Society
📍 Croydon Shire