1d ago , from Department of Communities and Justice NSW

Employment type – 3 x Ongoing opportunities, Full-Time

Salary – $116,981 - $129,492 p.a. + superannuation and annual leave loadingFlexible work practices including work from home, flexible working hours, 35-hour week and flex leave

What you’ll do

As a Project Officer, you will play a key role in improving the quality, accuracy and reliability of critical child protection information across NSW.

You will analyse data trends, identify opportunities for improvement, coordinate remediation initiatives and contribute to the successful implementation of ChildStory enhancements and business changes.

Your primary responsibilities will include:

- Review, investigate and remediate ChildStory data quality issues across operational districts, ensuring records are accurate, complete and compliant with departmental recording requirements.
- Analyse ChildStory data, reports and trends to identify recurring recording issues, emerging risks and opportunities for improvement, providing actionable insights to support service delivery and compliance outcomes.
- Partner with frontline staff, managers and operational teams to resolve complex system and recording issues, providing practical advice and guidance on ChildStory processes and requirements.
- Coordinate and monitor data remediation activities from identification through to resolution, tracking progress, reporting outcomes and ensuring agreed actions are completed within required timeframes.
- Deliver targeted coaching, training and capability‑building initiatives that improve system use, recording accuracy and data quality practices across Child Protection and Permanency Services.




- Support the implementation of ChildStory system enhancements and business process changes by communicating updates, gathering user feedback and promoting effective adoption across operational teams.
- Prepare high‑quality reporting, briefs and recommendations that measure improvements in data quality, monitor compliance against standards and inform continuous improvement initiatives.

What we’re looking for

- Uses analytical thinking and sound judgement to identify data quality issues, uncover trends and contribute to practical solutions that improve business outcomes.
- Builds effective working relationships and collaborates with a diverse range of stakeholders to achieve shared goals and improve service delivery.
- Communicates information clearly and confidently, adapting their approach to support different audiences and encourage understanding and engagement.
- Enjoys coaching and supporting others, helping to build capability, confidence and consistency in system use and data recording practices.
- Demonstrates strong organisational skills and can manage competing priorities while maintaining attention to detail and delivering quality outcomes.
- Takes a proactive approach to continuous improvement, identifying opportunities to enhance systems, processes and ways of working.

Download the role description.





What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Adaptable, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 1 targeted question below with a brief outline on how you meet the capabilities and requirements of the role

- Give us an example of how you have modified your style or approach in order to work or communicate more effectively with someone. How did you recognise that a different approach was needed? What was the outcome?

Applications close 18 November 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kelly Littler on 0455 068 * or at ***@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate

📌 Project Officer (Parramatta)
🏢 Department: ChildStory
📍 Parramatta