Coates Corp is an ambitious, independently owned marketing and growth agency entering one of the most significant periods of transformation in our business.

We're a micro team with big ambitions. And we're looking for the right person to help us turn those ambitions into reality.

With an evolving team structure, a broader strategic positioning, business restructuring, expanded capabilities and entry into new markets, we're fundamentally rethinking how we operate, how we deliver value and how we grow.

Our vision is to build a lean, high-performing and commercially driven agency with a growing presence across Australia and internationally.

We're not looking to build a large team for the sake of it. We're looking to build the right team, supported by smart systems, specialist partners and exceptional leadership.

And we're looking for someone exceptional to help lead that next chapter.

We're seeking an Agency Operations & Growth Manager who can take ownership of our day-to-day operations, lead and develop our team, strengthen client relationships and play a direct role in driving growth.

This isn't a role for someone who simply wants to maintain the status quo.

It's an opportunity for a commercially minded, ambitious leader who thrives in a hands-on environment, embraces change and wants to make a genuine impact on the future of a business.

The opportunity

Working directly with our founders, you'll take responsibility for the operational performance of Coates Corp during a pivotal period of growth and change.

You'll be joining a small, close-knit team where your contribution will be visible, your ideas will be heard and your decisions will make an impact.

As we grow,



you'll play a central role in shaping our team structure, developing our people, introducing smarter systems and building the operational foundations for a much larger business.

You'll be comfortable being hands-on, while maintaining the strategic perspective needed to build a business that can scale.

With five capabilities spanning Strategy, Campaigns, Influence, Experience and Intelligence, you'll help bring our full offering to life across our client portfolio and support our expansion into new industries and international markets.

You’ll have the autonomy to challenge existing processes, identify opportunities, introduce improvements and help build an agency designed for sustainable growth.

What you'll be responsible for

Agency Leadership & Operations

Take ownership of the day-to-day running of a small but ambitious agency.

Lead the implementation of our evolving business structure and operational model.

Maintain and introduce where necessary, efficient systems, workflows and processes that support a lean, scalable business.

Manage resources, project timelines, client deliverables and internal priorities.

Coordinate internal staff, freelancers, production teams and specialist partners.

Balance hands-on operational leadership with longer-term business development and improvement.





Client Relationships & Commercial Growth

Build strong, commercially focused relationships with our existing clients.

Identify opportunities to expand client accounts through our five core capabilities.

Support new business development, proposals, pitches and client onboarding.

Work alongside the founders to support expansion into new industries, markets and territories.

Contribute to agreed revenue, client retention and profitability targets.

Ensure our clients receive proactive strategic thinking and measurable business value, not simply marketing deliverables.

Lead, mentor and develop our team through a period of growth and change.

Play an active role in shaping future recruitment, team structure and capability development.

Build a positive, collaborative and high-performing workplace culture.

Establish explicit responsibilities, performance expectations and individual accountability.

Create an environment where people are supported, challenged and empowered to grow alongside the business.

Business Transformation & Growth

Work closely with the founders to implement our evolving agency positioning and business strategy.

Identify opportunities to improve efficiency, scalability and profitability.

Support the integration of new capabilities, services and market opportunities.

Build operational foundations that allow the agency to grow without unnecessarily increasing overheads.

Commercial Performance

Monitor client profitability, project budgets and resource allocation.

Identify opportunities to improve margins, recurring revenue and operational performance.

Report regularly on agency p

📌 Agency Operations (Melbourne)
🏢 Coates Corporation
📍 Melbourne