Assistant Director - Strategy & Service Design

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The Strategy and Initiatives Team sits within the Pathway and Digital Transformation Branch and plays a key role in shaping future services, experiences and organisational improvements across the Agency.
The team works across business areas to identify opportunities, solve complex challenges and support transformational initiatives that improve outcomes for participants, employees and stakeholders. Through strategic thinking, service design, research and collaboration, the team helps ensure the Agency's priorities are translated into practical and meaningful improvements.

About the Role
We are seeking an experienced Design Strategist to lead and contribute to strategic design, service design and organisational improvement initiatives.
Working in a complex and evolving environment, you will use human-centred design, systems thinking and strategic analysis to help solve complex problems, develop evidence-based recommendations and shape future service delivery approaches.
This role offers the chance to collaborate across the Agency, influence decision-making and contribute to initiatives that improve participant and staff experiences while delivering lasting organisational value.

Key Responsibilities

- Lead and contribute to strategic design, service design and organisational improvement initiatives.




- Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
- Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
- Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
- Collaborate with stakeholders across the Agency to shape future services, pathways, policies and operating models.
- Prepare high-quality briefs, presentations, business cases and recommendations for senior leaders.
- Support the planning, development and implementation of transformation and continuous improvement initiatives.
- Identify risks, opportunities and emerging trends that may impact future service delivery and organisational priorities.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team





The Strategy and Initiatives Team sits within the Pathway and Digital Transformation Branch and plays a key role in shaping future services, experiences and organisational improvements across the Agency.
The team works across business areas to identify opportunities, solve complex challenges and support transformational initiatives that improve outcomes for participants, employees and stakeholders. Through strategic thinking, service design, research and collaboration, the team helps ensure the Agency's priorities are translated into practical and meaningful improvements.

About the Role
We are seeking an experienced Design Strategist to lead and contribute to strategic design, service design and organisational improvement initiatives.
Working in a complex and evolving environment, you will use human-centred design, systems thinking and strategic analysis to help solve complex problems, develop evidence-based recommendations and shape future service delivery approaches.
This role offers the opportunity to collaborate across the Agency, influence decision-making and contribute to initiatives that improve participant and staff experiences while delivering lasting organisational value.

Key Responsibilities

- Lead and contribute to strategic design, service design and organisational improvement initiatives.
- Work in cross-functional teams to scope complex problems, understand user and operational needs, and identify opportunities for improvement.
- Apply human-centred design, systems thinking and strategic analysis to develop practical solutions and recommendations.
- Conduct research and analysis, synthesising qualitative and quantitative insights to support strategic decision-making.
- Colla

📌 Assistant Director (Geelong)
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