About Cover Genius

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

About the Role

As a Software Engineer in the Customer Operations team, you'll design, build, and maintain solutions for our end customers, accessors and partners across multiple platforms. The work this team does is central to the business - our products solve real, specific customer problems, and you'll be at the heart of that.

There's significant AI investment within this space, from integrating AI into our development practices to building agentic systems that tackle complex customer challenges. You'll play a key role in shaping how we approach these initiatives.

To thrive here, you'll bring deep experience in web development and a passion for technical excellence. You'll lead technical design discussions,



participate actively in product discovery, write high-quality code and documentation, and implement Infrastructure as Code (IaC) solutions — all while helping raise the bar for engineering practice across the team.

We're building AI-first, and collaboration is core to how we work. You'll partner closely with product managers, data team, QA engineers, and other engineering teams to ship outstanding features, keep our platforms stable, and continuously improve our infrastructure and observability practices.

Key Responsibilities

- Design and build scalable, high-quality solutions across multiple platforms that directly serve end customers, internal assessors, and partners - driving measurable improvements in operational efficiency and customer outcomes.
- Lead technical design discussions and architecture decisions, reviewing and providing feedback for engineering excellence across the team through rigorous code review, documentation, and best practices.
- Shape and deliver AI-first initiatives, from integrating AI into development workflows to architecting agentic systems that solve complex customer problems at scale.
- Drive cross-functional collaboration with product managers, QA engineers, and other engineering teams to ship impactful features on time and continuously raise the bar for platform performance.
- Champion a culture of continuous improvement,



identifying opportunities to enhance infrastructure, tooling, and engineering practices that contribute to the Customer Operations team's strategic goals and Cover Genius's broader business objectives.

Skills & Experience:

What you will bring:

- 3+ years of professional software development experience with a track record of building and operating production systems. Fluent with AI coding tools (Claude Code, Cursor, Gemini, or similar)—you've integrated them into real workflows, not just experimented.
- Demonstrated experience designing, building and maintaining high quality web services using Node, Typescript, Python and ideally other similar programming languages.
- Experience designing APIs and building integrations with third-party services - particularly where each integration has unique requirements rather than following a single template.
- Solid grasp of cloud infrastructure (AWS), containerisation (Docker/Kubernetes), CI/CD pipelines, relational databases (PostgreSQL), NoSQL databases (MongoDB) and data modelling.
- Comfort with ambiguity - you've delivered in environments where requirements emerged through stakeholder engagement rather than detailed specifications.
- Strong written and verbal communication skills; able to participate in discovery work with PMs, produce technical briefs, document architectural decisions, and articulate trade-offs to both engineering and non-engineering audiences.

What you will have

- Strong problem-solving skills and a keen ability to break down complex problems into manageable solutions.
- Excellent communication and interpersonal skills, with the ability to articulate technical conce

📌 Software Engineer Iii (Australia)
🏢 Cover Genius
📍 Australia