Our client is a highly successful, growing Australian investment firm helping Australians achieve their long-term financial goals. Following an impressive growth journey, the business continues to invest in their people, technology and product offering. This is an chance to help shape the next stage of their client and workplace experience, bringing fresh ideas, thoughtful service and exceptional attention to detail to a welcoming, polished and smoothly run office.

Working in a business of curious, forward-thinking professionals who challenge the status quo, you’ll have the opportunity to introduce new ideas and improve how workplace services are delivered.

About the role:

As Client and Workplace Experience Manager,you’ll take hands-on responsibility for client hospitality, front-of-house services, onsite events and the daily workplace experience across the Sydney office.

Joining the People, Culture & Workplace Experience team and reporting to the Office & Facilities Manager,you’ll have the autonomy to introduce ideas and improve how workplace services are delivered.Based at front of house and working alongside the Receptionist, you’ll ensure clients feel well looked after, meetings and events run smoothly, and everyday office needs are managed efficiently.

Your responsibilities will include:

- Taking ownership of presentation and service standards across reception, meeting rooms and client areas.
- Working alongside the Receptionist to anticipate visitor needs and deliver a seamless client experience.
- Overseeing meeting-room readiness, including bookings, layouts, refreshments and basic IT/AV checks.
- Managing the delivery of catered client lunches and meetings, including menus, dietary requirements,



suppliers and service timing.
- Delivering onsite corporate events in partnership with Events, Marketing and Business teams.
- Managing service budgets and supplier relationships, monitoring quality, reliability and value.
- Coordinating day-to-day facilities support, including maintenance, contractors, building management, supplies and access cards.
- Providing operational cover for the Office & Facilities Manager and reception during absences.
- Identifying and implementing improvements to client hospitality, front-of-house processes and workplace services.

Our client is a highly successful, growing Australian investment firm helping Australians achieve their long-term financial goals. Following an impressive growth journey, the business continues to invest in their people, technology and product offering. This is an opportunity to help shape the next stage of their client and workplace experience, bringing fresh ideas, thoughtful service and exceptional attention to detail to a welcoming, polished and smoothly run office.

Working in a business of curious, forward-thinking professionals who challenge the status quo, you’ll have the opportunity to introduce new ideas and improve how workplace services are delivered.

About the role:





As Client and Workplace Experience Manager,you’ll take hands-on responsibility for client hospitality, front-of-house services, onsite events and the daily workplace experience across the Sydney office.

Joining the People, Culture & Workplace Experience team and reporting to the Office & Facilities Manager,you’ll have the autonomy to introduce ideas and improve how workplace services are delivered.Based at front of house and working alongside the Receptionist, you’ll ensure clients feel well looked after, meetings and events run smoothly, and everyday office needs are managed efficiently.

Your responsibilities will include:

- Taking ownership of presentation and service standards across reception, meeting rooms and client areas.
- Working alongside the Receptionist to anticipate visitor needs and deliver a seamless client experience.
- Overseeing meeting-room readiness, including bookings, layouts, refreshments and basic IT/AV checks.
- Managing the delivery of catered client lunches and meetings, including menus, dietary requirements, suppliers and service timing.
- Delivering onsite corporate events in partnership with Events, Marketing and Business teams.
- Managing service budgets and supplier relationships, monitoring quality, reliability and value.
- Coordinating day-to-day facilities support, including maintenance, contractors, building management, supplies and access cards.
- Providing operational cover for the Office & Facilities Manager and reception during absences.
- Identifying and implementing improvements to client hospitality, front-of-house processes and workplace services.

About you

You take pride in the details that make people feel well looked after. You com

📌 Client & Workplace Experience Manager (Sydney)
🏢 Keegan Adams Recruitment
📍 Sydney