The University of Newcastle – Newcastle NSW

- Be responsible for triaging incoming concerns and managing initial and responses, information coordination and support
- Play a critical role in identifying concerns and connecting students with the right support at the right time.
- Build collaborative partnerships to strengthen student wellbeing and safety across the University.
- Full-time contingent role based on funding

Be Challenged and Imagine with us

The University of Newcastle is committed to creating a safe, supportive and inclusive environment where every student can thrive. As part of our Campus Care team, you will play an important role in supporting this commitment by helping identify, assess and respond to concerns affecting the wellbeing and safety of our University community.

We are seeking a compassionate and skilled Campus Care Triage Advisor to be the first point of contact for individuals raising concerns about inappropriate, concerning or threatening behaviour, including reports of sexual assault and harassment. This is an opportunity to apply your skilled judgement, interpersonal skills and understanding of complex student needs to facilitate timely, appropriate and person-centred responses.

Working at the intersection of student wellbeing, risk assessment and early intervention, you will review and assess information from multiple sources, identify potential risks and determine appropriate pathways for support and intervention. You will work closely with students, University staff and external service providers, ensuring individuals are connected with the right support while helping prevent concerns from escalating.

In this role you will:





- Undertake initial triage and risk assessments of Campus Care reports, considering individual circumstances, psychosocial factors, cultural considerations and accessibility needs to determine appropriate responses.
- Provide early intervention, short-term case management, advice and support, connecting students with relevant University and external services to address their academic, wellbeing and safety needs.
- Identify and respond to situations requiring urgent or crisis intervention, coordinating appropriate responses in line with individual needs and established protocols.
- Build strong working relationships across Student Wellbeing, AccessAbility, Counselling and Psychology Services, Staff Wellbeing, Student Conduct and other key stakeholders to strengthen referral pathways and coordinated support.
- Provide guidance and support to students, staff and relevant stakeholders, applying trauma-informed, person-centred and evidence-based approaches.
- Maintain accurate case records and contribute to reporting, data analysis and continuous improvement of triage processes and service delivery.

About you

You will be a confident and empathetic professional who can navigate sensitive and complex situations with sound judgement, discretion and professionalism. You will bring experience in assessment, triage, case management or client support,



ideally within a mental health, health, community services or tertiary education environment.

Your ability to assess risk, identify individual support needs and make appropriate referrals will be complemented by strong communication and relationship-building skills. You will be comfortable working collaboratively with a diverse range of stakeholders, managing competing priorities and responding effectively to situations requiring sensitivity and care.

Importantly, you will bring a commitment to trauma-informed, culturally responsive and person-centred practice, with a genuine passion for improving student wellbeing and creating a safe and supportive university environment.

This full-time continuing role is contingent based on funding at a HEW 7 Higher Education Worker Level and is located at Callaghan Campus

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2030 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

For more information click here – Our University.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our e

📌 Campus Care Triage Advisor (Newcastle)
🏢 The University Of Newcastle
📍 Newcastle