Job Description N n n About Netcraft N Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks. N Our purpose and passion are focused on just one thing: protecting the world from cybercrime. N That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong perks and wellness programs to meaningful collaboration and team connection. N n n n n The role N Reporting to the Director of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft’s customers across the APAC region - maximising the value derived from our services, driving renewals and expansion, and becoming a trusted partner to stakeholders at every level. As Netcraft’s APAC presence grows, so will this role. This role is based out of our Melbourne office on a hybrid basis, with the expectation of being in the office on Mondays and Wednesdays each week. N ***Fluency in English and Mandarin required.*** N Day to Day, You Will: N n Manage a book ofcustomers across APAC spanning multiple industries including technology, financial services, and retail — adapting your approach to the size, complexity, and strategic value of each account N Utilise automation and high-efficiency processes to manage your book effectively, while delivering high-touch,



tailored engagement for key accounts and senior stakeholders N Serve as the long-term customer relationship manager — renewing and expanding cybersecurity services throughout the life of each partnership N Meet regularly with customers both in person and remotely, flexing your communication style to suit the audience N Travel periodically forcustomer visits and industry events N Build and manage relationships across the full stakeholder spectrum, from operational team members through to senior executives N Understand customer requirements, objectives, and opportunities, and become the customer’s voice internally to prioritise and drive service improvements N Identify and facilitateopportunities for customers to expand services, based on a solid understanding of their business and the cybercrime threat landscape N Develop customer knowledge of Netcraft’s services, present service performance results, and respond to customer questions N Provide customers with Netcraft’s insights into the cybercrime threat landscape as it applies to their specific business and industry N Own the customer renewal and upsell process internally to ensure alignment within Netcraft’s systems N n You WillNeed: N n 3–4 years of Account Management experience managing a varied book of business,



with a track record of strong renewal and expansion outcomes and consistently meeting or exceeding upsell targets N Strong renewal rate achievement of 92% and above across your personal book of business N The ability to flex your approach — comfortable managing accounts efficiently at scale while delivering personalised, strategic engagement where it matters most N Strong communication skills across written, analytical, and presentation formats, with the ability to engage and influence stakeholders at all levels N Mandarin proficiency isessential, as a portion of customer interactions will be conducted in Mandarin to support Mandarin-speaking markets within the APAC territory N Experience managing complex customer requests: identifying and understanding requirements, communicating them internally, and managing customer expectations throughout N Familiarity with CRM and account management tools to support efficient management of a large book of business N Self-motivation, determination, resilience, and a positive, solutions-focused approach N Strong ability to collaborate cross-functionally and cross-geographically, working effectively with teams across APAC, the UK, and the US N A background in cybercrime or internet security is ideal but not required. A genuine interest in developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential N n n n n Diversity, Equity & Inclusion N This is deeply importantto us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply. N We’re also happy to makeadjustments to the hiring process to ensure every candidate can participate fully. N Please note: Netcraft does not accept unsolicited approaches from external recruiters. N n n

📌 Apac Account Manager (Melbourne)
🏢 Netcraft
📍 Melbourne