Job Description N n Build StrongCommunities. Lead High-Performing Teams. Drive Regional Success. N n Aboutthe Opportunity N We're looking for an experienced and commercially savvy Regional Operations Manager – South to lead and inspire a network of stores across the region, driving performance, customer experience, operational excellence and team capability. N As Regional Operations Manager, you'll take ownership of a portfolio of stores and sites, leading teams to deliver outstanding customer experiences, strong commercial outcomes and consistent operational standards. You'll partner closely with cross-functional stakeholders to improve performance, drive sales growth and build leadership capability across the network. N This role is perfect fora leader who thrives in a fast-paced, multi-site workplace and enjoys balancing strategic thinking with hands-on operational leadership. N n In this Role N n Leading, coaching and developing Area Managers, Store Managers and Site Leaders across the region. N Driving a high-performance culture focused on customer service, accountability, safety and commercial success. N Delivering regional sales, profitability, labour productivity and operational performance targets. N Ensuring consistent execution of retail, trade and operational standards across all sites. N Using data and performance insights to identify opportunities, address challenges and drive continuous improvement. N Partnering with Trade Sales, Merchandise, Inventory, Logistics and Support Office teams to deliver strong business outcomes. N Leading change initiatives and embedding new ways of working across the regional network. N Building leadership capability, succession pipelines and talent development plans. N n N What we are looking for N n Significant leadership experience in multi-site retail, operations or a similarly complex customer-facing environment.



N Experience in Trade distribution is essential N Proven success leading geographically dispersed teams and driving performance through others. N Strong commercial acumen with experience managing sales, P&L;, labour and productivity metrics. N Demonstrated ability toinfluence, engage and build strong stakeholder relationships. N Experience leading operational improvement and organisational change. N A passion for developing people and creating high-performing teams. N Experience within hardware, trade, building products or a related industry will be highly regarded. N n n n What’s on offer N n n We’re proud to offer a workplace that supports your well-being, growth, and belonging: N n n ️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually N n n Career Growth: Endless learning and development opportunities N n n Parental Leave: 12 weeks of gender-neutral paid leave for primary carers N n n Inclusive Culture: Bronze Employer for LGBTQ Inclusion N n n ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) N n n Mental Health: Gold accreditation by Mental Health Australia N n n Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available! N About Us N At Total Tools &Hardware; Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities. N Backed by trusted brandslike Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company‑owned stores across Australia. N With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade‑quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building. N This role isbeing managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. N #LI-AP1n n n N

📌 Regional Operations Manager (Melbourne)
🏢 Metcash
📍 Melbourne