JRC Glass Solutions pty ltd – Coopers Plains QLD

Operations manager

Turn plans into results.

Coopers Plains, Brisbane QLD
Permanent full-time | Monday to Friday
Senior leadership position with genuine authority and long-term opportunity

The Opportunity

JRC Glass Solutions is seeking an experienced Operations Manager to lead our day-to-day operations, strengthen our management team and help build the systems behind our next stage of growth.

We need a proven operator who can create structure, develop people, measure performance, solve problems and ensure agreed actions actually happen.

This is not an administrative role or a position that simply reports problems to the Director. You will have genuine authority to improve the business—and clear accountability for results.

About JRC Glass Solutions

JRC Glass Solutions is an established and growing glazing company based in Coopers Plains, servicing Brisbane and South East Queensland.

Our team delivers windows, doors, shower screens, security screens, mirrors, splashbacks, wardrobe doors and commercial glazing solutions.

We already have an experienced team and established systems, including ServiceM8, Connecteam, Xero, KPIs, scorecards, quality controls and an expanding SOP library.

Now we need the right Operations Manager to bring these elements together and make them work consistently across the business.

The Role

Reporting directly to the Owner and Director, you will lead and coordinate our Office Manager, Team Leader, Warehouse Manager, Estimator, administration team and field workforce.

Your key responsibilities will include:

- Taking ownership of day-to-day operations
- Coordinating office,



estimating, manufacturing, warehouse and installation workflows
- Maintaining strong scheduling and labour utilisation
- Monitoring productivity, job progress, quality and operational bottlenecks
- Leading operational meetings and following actions through to completion
- Implementing and enforcing SOPs, checklists and reporting systems
- Monitoring departmental and individual KPIs
- Reviewing employee scorecards and competency levels
- Improving communication and handovers between departments
- Reducing rework, delays, missed information and avoidable costs
- Ensuring jobs are properly planned with materials and labour organised
- Supporting recruitment, onboarding and employee reviews
- Coaching managers to lead and develop their teams
- Escalating genuine strategic issues—not routine operational problems

Training and Performance Management

We believe good people deserve clear expectations, proper support and opportunities to improve.

You will identify whether performance issues result from unclear standards, skill gaps, insufficient training, poor role fit or continued underperformance.

Where training is needed, you will create and follow through on practical development plans. Where performance, attitude or accountability remains below standard,



you must manage it fairly, promptly and consistently.

This role requires someone who can develop people without avoiding difficult conversations.

How Success Will Be Measured

This is an outcome-based role with clear KPIs, which may include:

- Maintaining labour utilisation of 90% or higher
- Achieving agreed gross-margin targets
- Completing at least 90% of jobs within approved labour and material budgets
- Ensuring jobs are prepared to commence as scheduled
- Completing required pre-job and quality-assurance checks
- Completing job back-costing
- Reviewing team KPIs and scorecards
- Following up all operational meeting actions
- Ensuring variations are approved before work begins
- Completing employee reviews and development plans on time
- Improving ServiceM8 compliance
- Reducing rework, preventable delays and owner escalations

Final KPIs will reflect the position’s responsibilities and the company’s operational priorities.

Your First 90 Days

Within your first 90 days, we expect you to have:

- Built strong working relationships across the business
- Developed a thorough understanding of our people, systems and workflows
- Established transparent reporting and escalation pathways
- Helped finalise our hierarchy, responsibilities and management standards
- Improved scheduling, labour utilisation and workflow visibility
- Strengthened accountability across the management team
- Identified skill gaps and implemented development plans where required
- Addressed unresolved performance issues appropriately
- Improved follow-through from meetings<

📌 Operations manager (Brisbane)
🏢 JRC Glass Solutions
📍 Brisbane