An exciting new permanent chance, for an experienced account manager with strong experience within the general insurance broking space to join this well established, people focused business.

This position will play a key role in servicing a portfolio of accounts by ensuring high quality customer service to existing and new clients. This role will also work strategically with Account Executives to help generate new business opportunities and growth for the Branch.

Key responsibilities will involve;

- Generating new business/growth
- Generate initiatives toward maximising account profitability
- Maintain strong relationships and trust with portfolio of clients, based on demonstrated ability to manage accounts both smoothly and professionally
- Develop and maintain meaningful working relationships with insurers and service providers
- Develop and train Assistant Account Executives / Entry Level Brokers
- Implement renewal and broking strategies collaborating with other team members and claims staff to ensure client’s interests are protected
- Proactively manage and resolve client issues including answering and responding to daily client enquiries
- Promote products/services from the wider ecosystem when the opportunities arise through contact with clients




- Make decisions on how and when to escalation in the event of problems or grievances or when to create customer cross-marketing opportunities

Skills and experience;

- Minimum 3–5 years' experience in general insurance broking, preferably within a mid-market commercial portfolio.
- Demonstrated experience managing complex commercial insurance programs, including property, business interruption, public and products liability, professional indemnity, motor and other relevant commercial classes.
- Strong technical knowledge of insurance policy wordings, coverage, exclusions, underwriting requirements and risk management.
- Demonstrated experience negotiating with insurers, managing renewals and providing strategic insurance advice to clients.
- Sound experience in the General Insurance broking industry in a similar position.
- The ability to build and maintain enduring relationships with clients
- Highly organised and efficient with a strong attention to detail
- Track record of performance against targets, deadlines, goals & KPI’s

This is a fantastic opportunity for someone, who is looking to be part of a well established, exciting and rewarding business

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📌 Account manager (New South Wales)
🏢 Ashdown People
📍 New South Wales