11th November, 2026

About the role
Have experience in claims, insurance, workers' compensation or case management? Your skills could help veterans and their families access the support and recognition they deserve.

RSL Queensland is seeking a compassionate and detail-oriented Compensation Advocate to join our Townsville team, helping veterans and their families navigate compensation claims and appeals through the Department of Veterans' Affairs (DVA).

You'll support veterans in accessing the compensation, medical treatment and rehabilitation services they're entitled to, providing guidance and reassurance throughout what can often be a complex and emotional process.

Previous DVA experience isn't essential. You'll receive comprehensive training, guidance and mentoring from our experienced advocacy team, helping you build the knowledge and confidence to succeed in the role.

This is a permanent, full-time position based in our Aitkenvale office in Townsville. The role includes home and hospital visits, along with some travel across Queensland and interstate.

What you'll do

- Prepare and lodge DVA compensation claims under the VEA, DRCA and MRCA, with guidance and mentoring.
- Support veterans and their families throughout the claims and appeals process, keeping them informed of progress.
- Review relevant documentation, interpret legislation and assist with gathering evidence to support claims.
- Maintain accurate case notes, client records and correspondence in our CRM.
- Visit veterans at home or in hospital to provide personalised support.
- Work collaboratively with DVA, healthcare providers, RSL Sub Branches and other ex-service organisations.

What you'll bring

We're looking for someone who is detail-oriented, empathetic and confident working with people navigating complex or sensitive circumstances.





You'll bring:

- Experience in claims, insurance, case management, legal administration or another role involving legislation, research and detailed documentation.
- Confidence interpreting legislation, policies or procedural requirements, with strong attention to detail.
- Strong written and verbal communication skills, including the ability to explain complex information clearly.
- Empathy, professionalism and the ability to manage sensitive conversations.
- Advocacy qualifications (MILADC002 / MILADW002), or willingness to complete them with our support.
- A current Queensland C class driver's licence.

An understanding of the Australian Defence Force or veteran community would be highly regarded, but is not essential.

About RSL Queensland

For more than 100 years, RSL Queensland has supported veterans and their families through care, commemoration and camaraderie.

Funded by Australia's largest and most successful not-for-profit prize home lottery, the Dream Home Art Union, we invest in services that help the veteran and Defence community thrive after service.

Benefits

Alongside meaningful work supporting veterans and their families, you'll have access to:

- Salary packaging of up to $15,900 per year, plus additional tax-saving benefits.
- Novated leasing.
- Three gifted days of leave over Christmas.
- Fully funded Advocacy Training and Development Program (ATDP) training, with ongoing mentoring and career development opportunities.
- Study assistance and study leave for approved courses.
- Access to a discounts hub across hundreds of Australian retailers.

How to apply

Click APPLY to submit your application.

We encourage you to apply early, as applications may be reviewed and progressed throughout the advertising period. Shortlisted candidates will be contacted about next steps.

📌 Veteran Compensation Advocate (Townsville)
🏢 Rsl Queensland
📍 Townsville