Application Specialist NCIMS (Health Manager Level 3)

Use your application support, database and problem-solving expertise to help maintain and improve a critical statewide public health information system – with flexible work and outstanding benefits

- Temporary Full Time Exempt for up to June 2028
- Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
- Attractive salary, from $137,525 up to $156,231 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, 26 November 2026

Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team
As an Application Specialist in the Clinical Application Services team, you will provide specialist technical and functional support for the Notifiable Conditions Information Management System (NCIMS). NCIMS supports the management of notifiable-condition information across NSW Health.

You will investigate complex application and data issues, support application configuration and state-built functionality, contribute to major upgrades and service improvements, and coordinate testing and change activities. Working with application support colleagues, clinicians, Local Health Districts, technical teams and service providers, you will help ensure that NCIMS remains reliable, supportable and responsive to evolving business requirements.

In this role, you will:

- Investigate and resolve complex application, configuration,



database and integration issues, using structured analysis to identify root causes, restore service and implement sustainable solutions.
- Provide specialist support for NCIMS functionality and workflows, including state-built configurations and the technical components that support the application.
- Use SQL and your understanding of relational databases to investigate data issues, validate application behaviour, support reporting and analyse information held in large and complex databases.
- Support application upgrades, releases and service improvements, including requirements analysis, impact assessment, test planning, test execution, defect management and coordination of user acceptance testing.
- Monitor and manage incidents, problems and changes in accordance with agreed service levels, change controls and application-support procedures.
- Support and troubleshoot application interfaces, including HL7-based integrations, working with relevant technical teams and service providers to resolve issues.
- Translate business and operational requirements into practical ICT solutions, working with clinicians, Local Health Districts, customers and technical stakeholders.
- Maintain high-quality technical, configuration, support and operational documentation in accordance with design, quality-assurance and records-management requirements.




- Work collaboratively across eHealth NSW and with external service providers, escalating significant issues and contributing technical expertise to service-performance and application-improvement discussions.

View the position description here

About You
You are an experienced application support professional who combines strong database and technical troubleshooting skills with a customer-focused approach. You can work through complex application and data issues, communicate clearly with technical and non-technical stakeholders, and remain effective when priorities compete or significant incidents require an urgent response.

You will bring experience supporting complex information systems and an ability to understand how application functionality, data, interfaces, business processes and user requirements work together.

The skills, knowledge and experience we are looking for in you include:

- Substantial experience supporting and maintaining complex enterprise or clinical information systems within a large, diverse service environment.
- Advanced SQL capability, with demonstrated experience investigating data, application behaviour and technical issues in large and complex relational databases.
- Strong knowledge of relational database concepts, including database structures, logical schemas, data relationships, integrity and troubleshooting.
- Demonstrated experience diagnosing complex application incidents and problems, identifying root causes and coordinating resolution across application, database, integration and infrastructure support teams.
- Experience supporting application interfaces and integration services, preferably including the invest

📌 Application Specialist NCIMS (Willoughby)
🏢 NSW Health
📍 Willoughby