Lead the team. Own the operation. Make an impact.

Leading a key Defence site, you will oversee a diverse operation incorporating catering, accommodation, cleaning, transport, sport and recreation and P&V.; No two days will be exactly the same, so you'll need to be adaptable, commercially minded and comfortable making decisions in a busy operational environment.

Most importantly, you'll be a visible and engaging leader who enjoys developing people, building strong client relationships and creating a culture where teams take pride in the service they deliver.

What You’ll Be Doing:

- Taking ownership of the day-to-day performance of the site and its multiple service streams.
- Leading, coaching and developing a diverse operational team.
- Building strong relationships with Defence personnel and key stakeholders.
- Ensuring exceptional service delivery and achievement of contractual KPIs.
- Managing budgets, labour, resources and operational performance.
- Maintaining high standards of safety, compliance and quality.
- Looking for smarter and more effective ways to improve our services and customer experience.
- Ensuring Defence security, site and regulatory requirements are consistently met.
- Creating a workplace culture built around safety, teamwork, accountability and service excellence.

What You’ll Bring:

We're looking for someone who can see the bigger picture while remaining close enough to the operation to understand what's happening on the ground.

- Experience managing a complex site or operation within hospitality, facilities, integrated services or a similar environment.
- Proven experience leading and developing multidisciplinary teams.
- Strong client and stakeholder relationship skills.
- Commercial awareness and experience managing budgets, labour and operational performance.
- The ability to remain organised and solutions-focused when priorities change.
- A practical,



hands-on and cooperative leadership style.
- A genuine passion for delivering great customer and client experiences.
- Defence, resources, mining, remote operations or large-scale service experience would be highly regarded.
- Australian Citizenship is mandatory.
- Ability to obtain and maintain a National Police Check and Defence Security Clearance.

Why Compass Group Australia?

You'll be joining a business where strong operational leaders can build long-term careers.

- The opportunity to lead and shape a strategically important Defence operation.
- Genuine career development and internal progression opportunities.
- Leadership training and professional development.
- Support from an experienced broader operational team.
- A strong focus on safety, wellbeing and creating great workplaces.
- The opportunity to work with one of Australia's leading providers of support services.

ESS delivers the best hospitality and support services to remote and Defence sites across Australia. From mess halls to accommodation and recreation facilities, our teams keep Defence communities running smoothly every day.

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT @compass-group.com.au.

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.

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📌 Site Manager (Townsville)
🏢 Work Initiatives
📍 Townsville