CUTTING-EDGE CARE SUPPORT PTY LTD

Trading as EFFICIENT COMMUNITY SUPPORT

Location: Dandenong VIC 3175

Employment Type: Full-time, Permanent Position

Salary: AUD $80,000 - $90,000 per annum + superannuation

Occupation: Office Manager

About Efficient Community Support

Efficient Community Support (ECS) is an NDIS-registered disability support provider in Victoria, committed to delivering personalised support services that promote independence, wellbeing and community participation for people with disabilities.

Our services include in-home disability support, assistance with daily living, personal care, community participation, skill development and coordination of support services. We work collaboratively with participants, families, support coordinators, healthcare professionals and other service providers to deliver individualised support that reflects participants' needs, preferences and goals.

As our organisation continues to develop its operations and service delivery, we are seeking an experienced and organised Office Manager to oversee the day-to-day administrative functions of the business and support the effective coordination of our community-based services.

About the Role

The Office Manager will be responsible for planning, organising and coordinating the administrative operations and resources of Efficient Community Support.

Working closely with the directors, support coordinators, support workers, allied health professionals and external stakeholders, the successful applicant will ensure that administrative systems, staff coordination, records, financial administration and operational processes are maintained efficiently.

This is a hands-on management position requiring strong organisational,



communication, leadership and problem-solving skills, together with the ability to manage competing priorities in a disability and community support workplace.

Key Responsibilities

1. Office Administration and Operations

- Plan, coordinate and review the day-to-day administrative operations of the organisation.
- Establish, implement and maintain office procedures, administrative systems and internal workflows.
- Coordinate administrative resources and workloads to support the efficient delivery of disability and community support services.
- Monitor operational processes and identify opportunities to improve administrative efficiency and service quality.
- Coordinate office facilities, equipment, supplies and other administrative resources.
- Prepare operational reports, correspondence, records and documentation for management.
- Assist management with implementing and reviewing administrative policies and procedures.

2. Staff Coordination and Supervision

- Coordinate and allocate administrative duties and workloads to administrative personnel and other relevant staff.
- Organise staff schedules, work priorities and administrative resources in line with operational requirements.
- Monitor staff performance and provide guidance and support to team members.
- Assist management with recruitment,



induction, onboarding, training and staff development.
- Coordinate personnel administration, including staff records, leave documentation, training records and payroll information.
- Facilitate effective communication between management, support coordinators, support workers and other team members.
- Identify staffing and administrative resource requirements to support the organisation's operational needs.
- Assist management with maintaining effective workplace practices and staff coordination procedures.

3. Disability Support Service Administration

- Coordinate administrative support for the organisation's NDIS and community support services.
- Liaise with support coordinators, support workers, participants, families, allied health professionals and external service providers.
- Coordinate administrative scheduling for participant appointments, support arrangements and service-related activities.
- Maintain appropriate administrative records relating to participants, service bookings, support arrangements and service delivery.
- Coordinate communications concerning service changes, participant requirements and operational issues.
- Provide administrative support for in-home assistance, personal care, daily living support, skill development and community participation services.
- Facilitate communication between internal teams and external stakeholders to support continuity of service delivery.
- Assist with resolving administrative issues and escalating complex operational matters to management.
- Support the maintenance of accurate service documentation in accordance with organisatio

📌 Office Manager (Melbourne)
🏢 INNOVATIVE CARE SUPPORT
📍 Melbourne