Take the next step in your travel career with an award-winning travel company that genuinely invests in its people!

Are you a passionate Fares & Ticketing professional looking to join a highly regarded travel company that offers excellent ongoing support, career development and a fantastic work/life balance?

This is an exciting opportunity to join an award-winning travel industry leader renowned for its outstanding service, supportive management and commitment to employee development. With a modern CBD office, a fantastic team culture and a hybrid working arrangement, this company offers the perfect environment to grow your career while maintaining a great work/life balance.

We are seeking an experienced Fares & Ticketing Consultant who has a strong technical understanding of airline fares, ticketing procedures and GDS systems, along with the confidence and expertise to deliver accurate, competitive airfare solutions.

THE ROLE

Working within a knowledgeable and supportive team, you will play an integral role in providing comprehensive fares and ticketing support to travel agents and industry partners.

- Researching, sourcing and securing the most competitive available airfares while ensuring accuracy and compliance with airline fare rules and conditions.

Providing detailed airfare quotations and advising on the best available fare options to meet clients' travel requirements. Demonstrating strong knowledge of international and domestic airfare structures, fare rules, taxes, conditions and restrictions. Confidently interpreting complex fare rules and negotiating or discussing fare options with airline and industry partners. Completing ticket revalidations, reissues, exchanges and associated calculations with a high degree of accuracy.



Issuing and processing all types of standard IATA airline documents using internal systems and GDS platforms. Ensuring all ticketing transactions comply with airline regulations, IATA requirements, fare conditions and applicable taxes. Providing timely and professional support to both internal and external clients, responding to enquiries and resolving fare and ticketing issues. Managing multiple requests simultaneously while consistently meeting strict deadlines and service expectations. Building strong working relationships with travel agents, suppliers, airlines and internal stakeholders.

This is a fast-paced role where your technical expertise, problem-solving abilities and exceptional attention to detail will be highly valued.

WHAT'S ON OFFER

This is more than just another ticketing role. You will be joining a company that recognises its employees as its greatest asset and genuinely supports their skilled growth.

- Opportunity to work for an award-winning travel company with an excellent industry reputation.

Competitive salary of $65K–$70K + Super, depending on experience. Modern, centrally located Melbourne CBD office. Convenient access to public transport. Flexible hybrid working arrangements – 3 days in the office and 2 days working from home following successful completion of probation. Monday to Friday working week – enjoy your weekends! Supportive leadership and a fantastic team environment. Excellent ongoing training, development and career progression opportunities.



Access to fantastic travel industry benefits, discounts and perks. A company that genuinely values work/life balance and employee wellbeing.

WHAT YOU'LL NEED TO SUCCEED

A minimum of 2 years' experience in a Fares & Ticketing or similar specialist role within the travel industry. Solid technical knowledge of airline fares, ticketing procedures and international airfare structures. Proficiency in Sabre, Galileo and Amadeus GDS systems is essential. Fares & Ticketing qualifications – Certificate 1 & 2. A sound understanding of IATA regulations, airline fare rules, taxes, ticketing conditions and industry procedures. Proven experience with ticketing, reissues, revalidations and airfare calculations. Exceptional attention to detail and a high level of accuracy. Excellent organisational and time management skills, with the ability to prioritise competing deadlines. Strong communication and interpersonal skills, with confidence dealing with travel agents, airlines and industry partners. A proactive, positive and can-do attitude. A genuine passion for the travel industry and a commitment to delivering outstanding customer service.

Want to know more?

APPLY NOW or reach out to our Travel Division for a confidential chat.

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Another fantastic career opportunity with AA Appointments - Travel & Hospitality Recruitment Specialists. Dedicated to matching your personal experience and career ambition with only the best industry partners.

📌 Fares & Ticketing Consultant | Melbourne CBD
🏢 Aa Appointments
📍 Melbourne