Lead, Member Rights Centre
Permanent Full-Time, Hybrid, Waterloo Office
Base salary $193,017.71 per annum + super
Internal Applicants Only

About the role

Lead the delivery of high-quality advice and representation for NSWNMA members. As a Lead in the Member Rights Centre (MRC), you will provide supervision and support to a nominated MRC team, oversee the representation of individual members and groups of members in the workplace and in other relevant forums and tribunals, and play a key part in member retention.

You will represent the interests of the Association, carry a personal caseload, contribute to the implementation of the Association's Strategic Vision, and be a positive role model to your team and Association members.

What you'll be doing

- Provide constructive guidance and advice to your team on member matters, allocate workloads and monitor individual workloads and performance.
- Keep your team strong and services continuous by overseeing annual, sick, long service and RDO leave requests, delivering timely performance appraisals and building your team's skills (final approval of leave and appraisals rests with the Manager MRC).
- Carry your own caseload, keeping it manageable and appropriate, including leave relief so member issues are managed seamlessly during team absences.
- Act as the team's central contact for internal and external enquiries, build effective working arrangements across MRC and the Association, and liaise with the Manager, MRC on difficulties, member complaints or matters needing a policy or procedural response.
- Help shape the Association's future by contributing to the Strategic Vision and to campaigns that empower member leaders and Branch officials, and by assisting with the Monthly Council, Bi-monthly Committee of Delegates and Annual Conference reports (and others required by Elected Officers).
- Be a role model who promotes and represents the Association through your behaviour,



identifies your own professional development needs, and takes on other tasks and projects as required by the Manager, MRC.

What you bring

- A degree in a management-related field, equivalent work experience, or a combination of study and work experience.
- Extensive experience in an industrial, advocacy, organising or related role, and a demonstrated commitment to delivering high-quality representation of individual members and groups of members in the workplace.
- The capacity and/or experience to lead, manage, motivate, develop and organise staff to achieve team, MRC and Association goals, with a commitment to distributing workloads equitably and harnessing differing skill sets for the benefit of members.
- Demonstrated ability to work autonomously and as part of a multidisciplinary team and/or in a complex team environment.
- Proven ability to liaise, collaborate, consult and negotiate with a wide range of stakeholders to build solid, productive working relationships, backed by strong oral and written communication skills, including producing reports and documents to a superior standard.
- Willingness to participate in change management and implement relevant aspects of the Association's Strategic Vision.
- Registration as a Registered Nurse/Midwife, or alternatively a strong understanding of the challenges facing the nursing and midwifery professions, and a demonstrated commitment to the Union movement.
- A current NSW Drivers Licence.

How to apply

Click "Apply Now" in the top left of the screen to submit your application. Please ensure you register your application using your NSWNMA email address.

Your application should include:

- A brief response to the selection criteria outlined in the Position Description (to view the PD click "Document" above the "Apply Now" button).
- A summary of your interest in the role and relevant experience.

Questions? Email our Employee Engagement team at View email address on redirect.jobsurf.com.au .

Applications close COB Thursday 26 November 2026.

📌 Lead, Member Rights Centre - Internal Applicants Only (New South Wales)
🏢 NSW Nurses and Midwives' Association
📍 New South Wales