About the role

The Team Leader plays a key role in supporting selectability’s commitment to delivering high-quality, person-centred services that empower recipients and strengthen communities. Working collaboratively with employees, recipients, families, and stakeholders, the Team Leader provides frontline leadership, fostering a positive, safe, and inclusive team culture while ensuring services are delivered in line with organisational values, strategic objectives, and regulatory requirements. This role is responsible for guiding and developing team performance, promoting continuous improvement, and contributing to the effective day-to-day operation of services to achieve positive outcomes for our recipients and communities we support.

Key responsibilities include but are not limited to:

- Leading and supporting the delivery of high-quality, person-centred services
- Supervising, coaching, and developing employees to achieve positive outcomes
- Overseeing day-to-day operations, ensuring safe, efficient, and compliant service delivery
- Building and maintaining strong relationships with recipients, families, stakeholders, and community partners
- Monitoring service quality, documentation, and compliance with organisational and legislative requirements
- Responding effectively to incidents, risks, and complex situations as they arise
- Promoting continuous improvement and contribute to the achievement of organisational goals
- Representing selectability professionally within the community and support stakeholder engagement opportunities

About you

To be considered for this rewarding role you will have:

- Highly developed person-centred communication skills




- Demonstrated ability to prioritise conflicting priorities as required
- Ability to work under minimal supervision with the capacity to exercise initiative in the application of work processes and procedures and establish objectives and outcomes
- Demonstrated ability to show empathy and compassion
- Ability to work with culturally and linguistically diverse communities and individuals

Role requirements

- Tertiary qualification in a relevant field (Mental Health/Community Services/Individual Support) (highly desirable)
- Experience working with people with mental health, intellectual and/or physical disability
- Experience leading teams, programs and services in mental health, disability or community services
- Out of hours work may be required
- Travel to selectability sites may be required
- Child Safety & Personal History Screening check
- Positive Notice Working with Children (blue card) (or the ability to obtain)
- NDIS Worker Screening Clearance (or the ability to obtain)
- NDIS Worker Orientation Module "Quality, Safety & You" completion certificate (or the ability to obtain)
- Current minimum P1 "C" class Queensland drivers licence
- Current nationally recognised First aid & CPR certificate
- Currently registered, roadworthy, and fully comprehensive insured vehicle




- Ability to work a rotating on call roster from time to time

About the offer

The Team Leader is a Fulltime position based in Townsville.

We offer a range of perks including:

- Hourly rate of $46.70 + super
- Up to $15,900 FBT salary packaging benefits
- Access to fitness passport
- Flexible working arrangements
- Career pathways and opportunities for development
- Employee assistance program offering confidential counselling support for employees

Applying

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.

If you would like more information, please contact selectability's HR Business Partners at View email address on viewjobs.com.au or on 44530100

About us

selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

selectability is committed to creating safe environments where young people feel protected, respected and heard. The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.

We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.

If you would like to know more, please visit our website.

📌 Team Leader - Townsville
🏢 selectability
📍 Townsville