Woolworths Group is seeking a Senior Customer Experience Manager - W-Retail to lead a up-to-date, proactive CX practice across Woolworths Retail. You will embed customer voice into daily trade strategy and work closely with Store Operations and Commercial leadership to move from passive reporting to active, closed-loop experience management.
Embedded as a trusted advisor, you will lead a high-performance team to resolve store friction, elevate customer journeys, and ensure customer voice guides