Our client is a leading enterprise technology services provider dedicated to delivering secure, resilient, and modern digital workplace solutions across large-scale government and public-sector environments. Working closely with key state agencies, we manage critical infrastructure, cloud services, and end-user computing environments that keep essential public services running seamlessly. Our teams pride themselves on technical excellence, structured project delivery, and cooperative problem-solving across metropolitan and regional locations.

About The Role

We are seeking an experienced, hands-on technical delivery lead for a six-month contract to spearhead a major enterprise desktop and user migration workstream. Based in Brisbane CBD with planned travel to regional Queensland locations, you will guide the transition of users and workstations from a legacy managed domain into a modern, standardised digital workplace environment.

Working under an endorsed architecture and migration design, you will plan controlled pilot and migration waves, coordinate multidisciplinary delivery teams, and manage everything from technical readiness and cutover execution through to hyper-care and formal hand-over into ongoing operations. Because of the scale and criticality of the user base, this role requires flexibility for onsite attendance, planned regional travel, and out-of-hours evening or weekend cutover windows.

Key Responsibilities

- End-to-End Workstream Leadership: Lead the desktop migration workstream from discovery and pilot readiness through staged cutovers, post-migration stabilisation, and formal business-as-usual (BAU) handover using agreed project controls and reporting.
- Desktop Estate Validation: Audit and validate the existing environment, including user cohorts, device types and volumes, physical site layouts, Standard Operating Environment (SOE) variations, user profiles, peripherals, application dependencies, privileged accounts, shared drives, and remote access requirements.




- Deployment Planning: Develop a practical site-by-site and cohort-based deployment schedule covering multiple CBD floors and regional offices. Evaluate staged migration waves against single-weekend cutover models, accounting for sequencing, business constraints, device logistics, and rollback contingencies.
- Technical Execution & Identity Transition: Lead the technical preparation and execution of workstation migrations to the approved SOE, overseeing domain and Entra ID identity transitions, Intune/MECM device management, device rebuilds or reconfigurations, approved profile migrations (e.g., ForensIT), application access, and security baselines.
- Resource & Team Coordination: Direct and coordinate onsite and remote desktop technicians, floor walkers, and third-party support personnel throughout cutover events and hyper-care periods.
- Cross-Functional Alignment: Partner closely with modern workplace, identity, infrastructure, networking, security, service management, and client business representatives to confirm Wi‑Fi, printing, application authentication, VPN/remote access, and device provisioning are fully verified prior to each wave.
- Governance, Runbooks & Reporting: Establish and maintain comprehensive desktop runbooks, testing evidence, site checklists, migration rosters, asset and chain-of-custody logs, incident escalation paths, defect tracking, rollback procedures, and a consolidated cutover readiness dashboard.
- Gate Reviews & Risk Escalation: Enforce disciplined go/no-go decision gates for every wave, secure nominated business and technical sign-offs,



manage changes through formal change control processes, and elevate unresolved critical defects, application incompatibilities, or safety and service risks prior to execution.
- Hypercare & Service Transition: Oversee post-migration hyper-care and formal operational acceptance, ensuring clear ownership of residual defects, accurate ServiceNow records, thorough technical knowledge transfer, and full asset reconciliation without automatically transferring unresolved High or Critical issues into BAU support.

What You'll Bring

- Proven Migration Leadership: Extensive experience leading large-scale, multi-site enterprise desktop and user migration projects in a hands-on technical capacity, ideally within complex government or enterprise environments.
- Modern Workplace Expertise: Deep practical knowledge of Windows SOE deployment, Active Directory to Microsoft Entra ID migrations, Microsoft Intune, MECM (SCCM), Group Policy/security baselines, and user profile migration tools (such as ForensIT).
- Cutover & Logistics Mastery: Demonstrated ability to design cohort-based migration schedules, manage hardware logistics and chain-of-custody tracking, and execute high-pressure evening or weekend cutovers with robust rollback plans.
- Operational Governance: Strong familiarity with ITIL-aligned service transition, change management, ServiceNow ticketing/asset workflows, and running strict go/no-go readiness gates.
- Stakeholder & Vendor Coordination: Exceptional communication and leadership skills, with the ability to direct onsite floor walkers and technical engineers while aligning closely with security, networking, infrastructure, and non-technical business stakeholders.
- Flexibility & Availability: Ability to work onsite in Brisbane CBD, undertake planned regional travel across Queensland, and support scheduled evening and weekend cutover activities as required.

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📌 Desktop Migration Lead (Brisbane)
🏢 Exclaim IT
📍 Brisbane