- Fixed term till June 30th, 2027 / Secondment Cover
- Full- time hours, with the option of an RDO
- Management and Admin Grade 3 / Salary packaging / Industry leading Holstep Health EBA 2024-2027
- Hybrid working arrangements available
- Preston-based, with travel across Melbourne’s North and West

Holstep Health and its consortium partners (Bayside Health, Grampians Health Services, Barwon Health, Bendigo Health Care Group, Goulburn Valley Family Care Inc. and Uniting (Victoria and Tasmania) Ltd. are responsible for Carer Gateway in Victoria. Carer Gateway is an Australian Government’s initiative to support Carers, who can be parents, partners, spouses, young people and children, other family members, friends or neighbours who provides support to someone who needs help managing at home or in the community because they are ageing, living with disability, a mental illness or a chronic medical condition. Holstep Health’s Carer Supports Program supports carers in Victoria, predominantly the Northern & Western Metro region of Melbourne.

The Business & Systems Advisor supports the Carer Supports Program Area, to effectively and successfully deliver activities that support carers. The role leads business intelligence and improvement initiatives, oversees data reporting and analysis for the Carer Gateway and Support for Carers Program, and carries out high-level administrative tasks.

The Business & Systems Advisor will also be responsible for leadership of the administration team, including training and onboarding current staff, providing direction and advice, liaising with administrative team members, members of other teams and Team Leaders to identify and resolve issues in service delivery.





As the Business & Systems Advisor, you’ll combine people leadership, data insights and systems improvement to strengthen the delivery of our Carer Services Program.

Working closely with the Carer Support Leadership team, you’ll lead and develop the administration team, oversee reporting and analysis, and drive practical improvements to systems and workflows. You’ll collaborate with Team Leaders and staff across the program to resolve service delivery issues and keep operations running smoothly, helping our teams deliver high-quality support to carers.

YOU WILL BE RESPONSIBLE FOR:

Reporting to the Carer Supports Lead, Carer Supports, you’ll lead the administration team and drive improvements that help our program deliver responsive, high-quality support to carers.

You will:

1. Lead and develop your team, building capability and ensuring timely, high-quality administrative support.

2. Improve systems and workflows, leading projects that streamline processes and strengthen service delivery.

3. Turn data into insights, overseeing reporting, data quality and analysis to inform decisions and meet funding requirements.

4. Build confidence in our systems, supporting CRM super-users and upskilling staff across the program.

5. Shape program improvement, contributing to planning,



quality, risk management and carer feedback initiatives as part of the leadership team.

6. Keep operations running smoothly, providing high-level support to the Manager and helping your team navigate complex client interactions.

WHAT YOU NEED TO SUCCEED:

Essential

- Tertiary qualifications in business, administration or similar
- Demonstrated high-level administrative skills and highly proficient in the use of Microsoft Office suite and information and communication technologies
- Demonstrated ability to lead teams
- Ability to think logically and analytically
- Excellent attention to detail and sound numeracy skills
- Ability to work autonomously as well as collaboratively, be proactive, adaptable and solution-focused
- Highly developed communication, interpersonal and organisational skills
- Organisational and interpersonal skills, e.g. negotiation, problem solving
- capacity, communication and organisational and planning skills
- Proven ability to foster and maintain relationships with internal and external stakeholders and to relate to and work effectively with a diverse range of individuals and communities.

Desirable

- Knowledge of Carer Services
- Knowledge of issues impacting carers from Indigenous, CALD and LGBTIQA+ backgrounds and ability to speak a relevant community language
- Project-management skills
- Experience leading/contributing to business improvement initiatives

Checks, Licences and Registration

- National Police check
- Working with Children check
- Statutory Declaration
- Right to work in Australia
- Immunisation Category B

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📌 Business and Systems Advisor (Melbourne)
🏢 Holstep Health
📍 Melbourne