Key Responsibilities

- After-Sales Service Management: Oversee and manage after-sales service operations across Australia, ensuring efficient service delivery and high customer satisfaction.
- Dealer Network Management: Work closely with local dealers and service partners to monitor service performance, evaluate service capabilities and continuously improve service standards.
- Technical Support & Troubleshooting: Provide technical guidance and support to dealers and customers, assisting with equipment diagnostics, troubleshooting, machinery breakdowns and technical inquiries.
- Technical Training: Organize and deliver technical training programs, product knowledge sessions and skills assessments for dealer technicians and service personnel.
- Customer Relationship Management: Maintain solid relationships with key customers and dealers, address service-related concerns and ensure timely resolution of customer issues.
- Service Performance Monitoring: Track after-sales service KPIs, warranty claims, repair efficiency and customer feedback, identifying opportunities for operational improvement.
- Cross-functional Coordination: Coordinate with the headquarters, technical teams, spare parts teams and local business partners to ensure effective service support and continuous product improvement.

Requirements
- Bachelor's degree or above in Mechanical Engineering, Automotive Engineering, Electrical Engineering or a related technical field.




- At least 5 years of experience in after-sales service, technical service or service management within the construction machinery, heavy equipment or automotive industry.
- Previous experience managing dealer service networks, technical support teams or field service operations.
- Strong technical knowledge of construction machinery, particularly wheel loaders, excavators, motor graders or other heavy equipment.
- Proven ability to diagnose technical issues, coordinate troubleshooting activities and resolve customer complaints.
- Experience delivering technical training and developing the technical capabilities of service teams.
- Strong communication, leadership, problem-solving and organizational skills.
- Fluent English communication skills and the ability to work effectively with international teams.
- Must be currently based in Australia with valid Australian working rights.
- Willingness to travel domestically when required.

Preferred Qualifications
- Experience working with international construction machinery manufacturers or equipment distributors.
- Familiarity with warranty management, spare parts operations and after-sales service KPIs.
- Existing relationships within the Australian construction equipment dealer or service network.
- Experience working in a multinational or cross-cultural business environment.

📌 After-Sales Service Manager – Heavy Equipment (Melbourne)
🏢 AX-Talents International HR Services
📍 Melbourne