- Must be available to work 4pm-12am/ 12am-8am and 8am-4pm on weekdays and public holidays
- Casual, work from home opportunity based out of VIC/TAS/NSW/QLD
- SCHADS Level 3B ($40.49ph) + Super + Salary packaging options Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About the opportunity The After-Hours Agent will provide staff and participants a centralised point of contact after business hours. The hours of operation are between the hours of 4pm and 9am Mon - Fri and 24 hours Saturday, Sunday and Public Holidays on a rotating roster with flexibility to work-from-home.

Key responsibilities of the role include:

- ESSENTIAL: Availability to work 4pm-12am/ 12am-8am and 8am-4pm on weekdays and public holidays - Provide front-line support to Wellways staff across multiple programs, including:
- IT support - Rostering - Incident reporting - PRN and medication support - Emergency escalations - Supporting Wellways programs operating beyond standard business hours, including residential and mental health programs - Maintain explicit communication and documentation to ensure efficient handovers between shifts and business-hours teams - Conduct routine file audits and support maintenance of up-to-date emergency summaries and compliance documentation - Administrative functions such as document uploads - Support provided for training, recruitment, and other Corporate Services - Triage and manage IT-related requests, including but not limited to:
- Onboarding support - Document/Case note Management - File merging - Password resets/Account unlocks - Escalations For these reasons it is essential the candidate demonstrate:




- Experience in mental health or community services is helpful — but not essential - Certificate in Community Services, Mental Health, Disability, a related field or equivalent experience - Experience in crisis response, incident management, or after-hours support - Strong administrative and IT skills, with proficiency in CRM and rostering systems - Ability to work autonomously and handle multiple tasks in a high-pressure environment You will also need:
- Current Working with Children Check, NDIS Workers Screening Check, LCS2 Check and QLD Blue Card - Right to Work within Australia - Satisfactory National Police Records Check - NDIS Worker Orientation Module Certificate - Prior experience of working within the Mental Health industry or Community Service-based organisations (desirable) About Us Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year! Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer - A purpose driven culture where people can thrive, everyone is respected, and differences are valued - An equitable, diverse, and socially inclusive work environment - Salary packaging up to $15,899enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing - Meal and Entertainment allowance via salary packaging up to $2,650 per annum - Receive 17.5% leave loadingevery time you take annual leave - Paid parental leave after 12 months of ongoing employment - Access for you and your family to our Employee Assistance Program Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

📌 After Hours Agent (Sydney)
🏢 Wellways
📍 Sydney