Operations Manager - Medical Practice Manager

Exceptional healthcare begins with exceptional leadership.

Operations Manager - Specialist Orthopaedic Healthcare

Claremont | Permanent Part-Time | Four days per week

Exceptional healthcare organisations are built on strong leadership, outstanding people and an unwavering commitment to patient care.

An exciting opportunity has arisen for an experienced Operations Manager to join a highly regarded specialist orthopaedic organisation with established practices in Claremont and Murdoch.

This is a rewarding leadership appointment for an accomplished medical Practice Manager who enjoys developing people, improving operational systems and creating an environment where both patients and team members feel genuinely supported.

Working closely with the General Manager and fellow members of the Leadership Team, you will play an integral role in maintaining exceptional patient service standards, strengthening administrative processes and supporting a positive, collaborative workplace culture.

Importantly, this is a position for someone who is equally comfortable providing confident leadership and remaining actively involved in the day‑to‑day operations of a busy specialist practice.

About the Role

Reporting directly to the General Manager, you will assume responsibility for leading the medical reception team across the organisation's Claremont and Murdoch locations, while overseeing key operational and administrative functions.

Based primarily at Claremont, the position will involve regular attendance at the Murdoch practice to support team engagement and operational consistency.

Key responsibilities will include

- Leading, mentoring and developing a team of medical reception and administration professionals across both practice locations.
- Managing team rostering, recruitment, onboarding, training, performance management and professional development.
- Fostering a positive, accountable and collaborative workplace culture.




- Overseeing day‑to‑day practice administration, including consultation billing, debtor management and financial processes.
- Ensuring the accuracy and integrity of patient information, billing records and practice management systems.
- Overseeing practice IT systems and liaising with external service providers as required.
- Maintaining overall oversight of Claremont consulting room allocations, facilities maintenance and operational requirements, with day‑to‑day room coordination managed by the relevant team member.
- Developing, implementing and refining administrative procedures to improve efficiency, compliance and patient experience.
- Working collaboratively with the General Manager, fellow Operations Manager and Nurse Manager to support consistent operational standards.
- Providing practical, hands‑on reception support during periods of team member leave or operational demand.

About You

You are an experienced medical Practice Manager or senior healthcare administrator with demonstrated leadership capability and a genuine passion for developing high-performing teams.

You understand the complexities of managing people within a specialist medical environment and bring the confidence, emotional intelligence and sound judgement required to navigate competing priorities while maintaining positive professional relationships.

Approachable, organised and solutions-focused, you lead by example and are equally comfortable managing operational responsibilities, supporting your team and implementing meaningful improvements.

To be considered, you will ideally possess

- Demonstrated experience in medical practice management,



preferably within a specialist healthcare environment.
- Proven ability to lead, mentor, roster and performance-manage medical administration teams.
- Strong knowledge of medical practice operations, patient administration and billing processes.
- Excellent organisational, communication and relationship-management skills.
- Confidence managing competing priorities in a busy, patient‑focused environment.
- Experience implementing and improving administrative systems, policies and procedures.
- A collaborative, adaptable and hands‑on leadership approach.
- Strong attention to detail, sound judgement and a commitment to exceptional patient service.

Previous experience using Genie practice management software will be highly regarded, although it is not essential.

Above all, we are seeking a capable and compassionate leader who takes pride in developing people, supporting colleagues and contributing to the success of the broader organisation.

The Offer

- Permanent part-time Operations Manager appointment (0.8 FTE).
- Flexibility to work four full days per week or an equivalent arrangement across five days, subject to operational requirements.
- Primarily Claremont-based, with attendance at Murdoch at least once per week.
- Prospect to join an established and collaborative healthcare leadership team.
- Meaningful responsibility across people management, operational improvement and patient service delivery.
- Professional, values-driven working environment committed to collaboration, respect and excellence.

This is an excellent opportunity for an experienced medical Practice Manager seeking a rewarding leadership appointment with the flexibility of a permanent part-time arrangement.

Applicants must hold Australian citizenship, permanent residency or a valid visa with unrestricted working rights in Australia. Applicants who do not meet these requirements will not be considered.

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📌 Operations Manager - Medical Practice Manager (Melville)
🏢 Angel Medical Recruit
📍 Melville