Roster: 24/7 Rotating Roster (Days 0800-1600, Afternoons 1600-0000, Nights 0000-0800/2030-0700, Weekends and Public Holidays)

Make a Difference Where It Matters Most

Are you looking for more than just a security role?

At Mater Newcastle, our Security Officers play a critical role in creating a safe, secure, and welcoming environment for patients, visitors, staff, contractors, and the wider community. Working in a healthcare setting provides a unique opportunity to make a real difference every day by supporting people during some of the most challenging moments of their lives.

We are seeking professional, customer focused, and proactive Security Officers who can deliver exceptional security services while demonstrating compassion, professionalism, and sound judgement.

About the Role

As a Security Officer at Mater Newcastle, you will be part of a dedicated team responsible for maintaining the safety, security and operational integrity of the hospital and surrounding facilities. This is a highly visible role requiring excellent communication skills, solid conflict resolution abilities and the confidence to respond effectively to a wide range of incidents including Mental Health facilities.

Key responsibilities include:

- Conducting proactive security patrols across hospital facilities and grounds.

Responding to emergencies, duress alarms, Code Black and other hospital emergency incidents.

Managing Preventive Management of Violence and Aggression (PMVA) incidents using approved de-escalation techniques.

- Providing assistance and reassurance to patients, visitors and staff.
- Monitoring CCTV, alarms and access control systems.
- Investigating and reporting security incidents and safety concerns.
- Controlling access to restricted and critical areas.
- Assisting with the management of aggressive, distressed or vulnerable persons.
- Supporting emergency management and evacuation procedures.

Responding to after hours security requests and urgent incidents.





- Completing accurate incident reports and operational documentation.

Working collaboratively with clinical staff, emergency departments, mental health services and emergency response teams.

What We're Looking For

Successful candidates will demonstrate:

- Strong communication and interpersonal skills.
- A calm and professional approach in difficult situations.
- Ability to make sound decisions under pressure.

Experience in conflict resolution and de escalation.

- High levels of integrity, professionalism and accountability.
- Strong observation and situational awareness skills.

Commitment to customer service and patient centred care.

- Ability to work collaboratively within a multidisciplinary healthcare environment.

Healthcare security experience is highly regarded but not essential. We value attitude, professionalism and a willingness to learn.

- Current NSW Security Licence.
- Current First Aid Certificate (HLTAID011 or equivalent).
- Current CPR Certificate.
- Full working rights in Australia.
- National Police Check (or ability to obtain).

Candidates with experience in the following environments are strongly encouraged to apply:

- Hospital Security
- Mental Health Facilities
- Emergency Departments
- Custodial or Justice Settings
- Aviation Security
- Critical Infrastructure
- Emergency Services
- Customer Service Roles

Why Join Us?

At Mater Newcastle, you will become part of a team that values safety, professionalism, teamwork and continuous improvement.

We offer:

- Stable and secure employment opportunities.
- Comprehensive induction and ongoing training.
- Supportive leadership and team culture.
- Exposure to a diverse and rewarding healthcare environment.
- Opportunity to contribute to the safety and wellbeing of patients, staff and visitors every day.

Omega Security Services Pty Ltd ABN 46 114 100 962

This is more than a security position. It is an opportunity to be part of a healthcare team committed to protecting people and supporting exceptional patient care.

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