SUNNYJOY Ability services - Sydney CBD NSW

Key responsibilities

- Provide hands-on, person-centred support across home and community environments.
- Take a leadership role on shift, providing direction, guidance and support to other team members.
- Promote consistent implementation of established support approaches, routines and strategies.
- Support team members to understand not only what support is required, but why particular approaches are key.
- Model high-quality practice in personal care, daily living assistance, community participation and capacity building.
- Exercise sound judgement and take a calm, solutions-focused approach when circumstances change or challenges arise.
- Assist with the identification, escalation and communication of emerging risks, health concerns or changes in support needs.
- Maintain high-quality shift notes, incident documentation and support records so that important information is accurately carried between shifts.
- Support effective handovers and communication across the 24/7 team.
- Work collaboratively with the participant, family, support workers and relevant professionals.
- Encourage accountability, professionalism and respectful communication within the team.
- Help strengthen team culture by providing constructive guidance, sharing knowledge and supporting less-experienced workers.
- Contribute to continuous improvement in the quality, safety and consistency of supports.

About you

- We are looking for someone who brings leadership capability as well as excellent frontline support skills.
- Have substantial experience supporting people with disability, particularly people with complex or high support needs.
- Be confident taking responsibility and providing leadership within a team environment.




- Have the maturity to make sound decisions while recognising when an issue needs to be escalated.
- Be able to remain calm, organised and solutions-focused in challenging situations.
- Have excellent observational skills and recognise changes in presentation, behaviour, health or support needs.
- Communicate clearly and respectfully with the participant, family members, colleagues and professionals.
- Be reliable, flexible and committed to being part of a stable long-term team.
- Current NDIS Worker Screening Check, or willingness to obtain.
- Working With Children Check where applicable.
- Current First Aid and CPR.
- Valid driver's licence and reliable vehicle.
- Right to work in Australia.
- Capacity to undertake a minimum of one active night shift per week.
- Nursing, complex care, behaviour support, high-intensity support or senior disability support experience will be highly regarded.

What makes this role different?

You will be joining a dedicated and skilled team where quality matters.

We are looking for someone who wants to take ownership of good practice and help create a team environment where workers communicate well, support each other and deliver consistently high standards of care.

This position provides the opportunity to become a trusted senior member of the participant's support team and have a genuine influence on how supports are delivered.

What we offer

- A meaningful senior frontline leadership position.
- The opportunity to work within a dedicated and highly skilled support team.
- Ongoing training and professional development.
- Opportunities to strengthen your leadership and complex-support capabilities.
- A collaborative environment where initiative and professional judgement are valued.
- Meaningful work where you can see the direct impact of strong leadership and quality support.

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📌 Disability support worker (Sydney)
🏢 SUNNYJOY Ability services
📍 Sydney