Why join us at SCC?

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging advantages and the support of an experienced leadership team.

At Southern Cross Care (NSW & ACT), We're transforming the way we support older Australians across Residential Aged Care, Home Care, Retirement Living and Corporate Services.

Role/Title: Business Intelligence Analyst

Location: Epping Head Office, NSW

Employment Type: Full Time

About the Role

As our Business Intelligence Analyst, you'll turn data into meaningful insights that drive smarter decisions and better business outcomes. Working with teams across the organisation, you'll deliver impactful Power BI dashboards and enterprise reporting solutions that help shape our future.

If you're passionate about data, enjoy solving business challenges and want your work to make a difference, we'd love to hear from you!

What You'll Do

Business Intelligence and Reporting

- Design, develop, maintain and enhance enterprise reports, Power BI dashboards, visualisations and semantic models using SQL, Power Query, DAX and other approved tools.
- Extract, combine and analyse data from approved sources to deliver recurring reporting and agreed ad-hoc analysis.
- Work with business owners to define and apply consistent KPIs, measures and business definitions across reporting solutions.
- Analyse trends, variances, anomalies and exceptions and translate findings into clear, meaningful business insights.

Data Quality and Governance
- Profile, validate and reconcile source data,



transformed datasets and reporting outputs to support accurate and consistent reporting.
- Investigate data discrepancies and quality issues, identify contributing factors and work with relevant stakeholders to resolve or escalate them.
- Maintain appropriate reporting documentation, including data definitions, transformation logic, assumptions and user guidance.
- Apply SCC requirements for security, privacy, access and appropriate use of organisational data.

Business Requirements and Stakeholder Partnership
- Partner with stakeholders to understand business questions and translate reporting needs into practical business intelligence solutions.
- Define requirements including intended users, KPIs, data sources, reporting logic, priorities and acceptance criteria.
- Coordinate and support testing of new and changed reports and dashboards before implementation.
- Explain reports, dashboards, measures and data limitations in plain language and support stakeholders to use reporting effectively.

Data Solutions and Continuous Improvement
- Develop reusable datasets, queries and semantic models that improve the consistency, efficiency and maintainability of enterprise reporting.
- Collaborate with the Data Engineer, other analysts and relevant technology teams on data integration, Microsoft Fabric, warehouse and reporting dependencies.
- Troubleshoot reporting and data issues and optimise queries, models and dashboards where required.
- Identify opportunities to automate and standardise reporting, reduce duplication and progressively modernise legacy reporting solutions.
- To interpret information and use approved self-service reporting.

📌 Business Intelligence Analyst (Epping)
🏢 Southern Cross Care (NSW u0026 ACT)
📍 Epping