Drive major customer transformation programs and deliver outcomes that matter.

At Blackwoods, we're looking for a Customer Implementation Lead (Project Manager) to lead the successful delivery of some of our largest customer growth and transformation initiatives. You'll work with customers, suppliers, and cross-functional teams to bring complex commercial deals to life, creating value for customers while driving business growth.

This is a permanent full-time opportunity at our Macquarie Park office for someone who enjoys solving problems, influencing stakeholders, improving processes, and delivering projects that make a real commercial impact.

What You'll Be Doing

- Leading end-to-end implementation of large customer partnership and transformation programs
- Partnering with customers to understand their requirements and deliver successful outcomes
- Managing project plans, risks, milestones, reporting, and business readiness activities
- Working closely with Sales, Supply Chain, Customer Care, Category, IT and Senior Leadership teams to achieve project objectives
- Identifying opportunities to improve processes, drive efficiencies, and enhance customer experience
- Supporting change management activities and helping stakeholders navigate new ways of working
- Driving continuous improvement initiatives that deliver measurable business and customer advantages

About You

- You thrive in a fast-paced environment and enjoy bringing people together to achieve a common goal
- You're commercially minded, solution-focused, and confident managing multiple stakeholders
- Experience leading complex projects, transformation programs, or business improvement initiatives
- Strong stakeholder engagement and relationship-building skills




- The ability to identify problems, develop practical solutions, and drive implementation
- Experience working across multiple teams to deliver business outcomes
- Strong communication, influencing, and presentation skills
- A continuous improvement mindset with a passion for delivering results

What's In It For You

- Permanent Full-Time Role with competitive incentives and access to Wesfarmers Share Plans
- Exclusive Team Member Discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target & Officeworks, plus a FREE OnePass Membership and access to discounted offers from over 400 retail partners
- Health & Wellbeing Benefits, including fitness benefits, access to our Employee Assistance Program (EAP), and wellbeing support for you and your immediate family
- Career Growth & Development with ongoing training, learning opportunities, and career pathways across the broader Wesfarmers Group
- Generous Leave Benefits, including paid parental leave and the option to purchase up to 4 weeks of additional annual leave.
- Recognition & Rewards through team celebrations, awards, incentive programs, and the opportunity to earn up to $2,000 through our Refer-a-Friend Program
- Free Onsite Parking and the opportunity to be part of a supportive, values-driven team culture

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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📌 Customer Implementation Lead (Project Manager) (Ryde)
🏢 Blackwoods
📍 Ryde