We are seeking an experienced Business Change Manager to support system redevelopment. The role will operate in a lean, fast-paced project environment and provide trusted, responsive support to the Senior Responsible Officer and Project Director. You will act as a central coordination point for business change, stakeholder engagement, business analysis and executive communication, translating verified business needs and project objectives into practical change activities and clear, evidence-based advice.

You must be able to establish priorities quickly, work effectively under pressure, collaborate respectfully across business and technical teams, adapt to changing priorities and deliver high-quality outcomes with limited supervision.

Estimated start date

Thursday, 03 December 2026

Initial contract duration

16 months

Extension term

6 months

Number of extensions

1

Location of work

ACT

Working arrangements

Hybrid

ACT-based hybrid arrangement. The worker must routinely attend One Canberra Avenue, Forrest ACT 2603 in accordance with the Department's flexible work arrangements. Subject to commencement, performance and operational requirements, remote work may be permitted for up to 2 days per week. The worker must comply with reasonable attendance requests.

Maximum hours

40 hours per week

Security clearance

Must hold Baseline

Key duties and responsibilities

• Act as the trusted adviser and central coordination point for change impacts, stakeholder matters, business requirements, readiness, risks and emerging issues.

- Coordinate between the business owner team and the vendor project manager.
- Develop and deliver an integrated stakeholder engagement and communication strategy for participating entities, governance bodies, internal teams, data providers and end users.
- Facilitate workshops, interviews, briefings and forums, and maintain effective feedback, decision and action mechanisms.
- Develop and maintain the change management approach aligned with the delivery roadmap and governance arrangements.




- Complete an initial change impact assessment within four weeks of commencement and update it at key milestones.
- Plan and coordinate readiness, transition, adoption, training, knowledge transfer and post-implementation support.
- Maintain and validate business requirements, user stories, process maps, data requirements, user journeys and acceptance criteria.
- Support user acceptance testing, solution demonstrations, deployment and implementation decisions, maintaining traceability to agreed business outcomes.
- Prepare concise briefs, presentations, dashboards, decision papers, data visualisations and executive-ready updates.
- Manage competing priorities and deliver accurate, fit-for-purpose outputs within short timeframes.

Technical Skills:

- Complex digital, data or ICT-enabled business change; stakeholder facilitation and executive briefing
- Business analysis including requirements elicitation, process mapping, traceability, validation and UAT Data visualisation using Power BI or comparable tools.

- Australian Government or regulated-setting experience, AI or agentic project experience, BPMN, and recognised change, BA or project qualifications.

The Must Haves:

- Demonstrate successful delivery of complex business change in digital, data or ICT-enabled transformation, including comparable stakeholder complexity, government or regulated-environment experience, measurable outcomes and referee-supported performance.

- Demonstrate capability across change management, stakeholder engagement, business analysis, executive communication, data visualisation and multidisciplinary delivery, including availability, independence, ability to deliver under pressure
- Demonstrate an understanding of the Transparency Portal requirements and a practical approach to the first 30/60/90 days, change impacts, engagement, readiness, adoption, requirements traceability, UAT, governance, reporting, risks, dependencies and responsible use of AI-enabled tools.

You MUST be an Australian Citizen and hold a minimum of a Baseline Security Clearance to be considered for this role.

For more information contact Mitchell on [0425 269 780](tel:0425 269 780).

📌 Change Manager (Canberra)
🏢 Gurugun
📍 Canberra