Cruise Product Coordinator - Broadbeach, QLD Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator, you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready.

Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success. This is a varied and fast-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.

Maternity Leave cover: 12 months A day in the life:

- Provide proactive administration support to the Cruise Product Managers across day‑to‑day operations - Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution - Ensure all packages loaded onto the website are accurate, up‑to‑date, and displayed correctly across all relevant platforms - Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error‑free - Test Traveltek Clusters to ensure they are accurate and bookable - Assist with the setup, maintenance,



and management of all rates and products both via the Traveltek API & faresheets - Conduct regular rate analysis to stay competitive and aligned with market trends - Research new products, tours, and attractions to enhance our offering or create upsell opportunities - Carry out weekly checks of rates and inventory for products currently being promoted Who you are:
- 12+ months’ experience in retail or wholesale travel preferred A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry - Natural organizer with excellent attention to detail - Calm under pressure and comfortable juggling multiple priorities - Proactive problem‑solver who anticipates and resolves issues early - Confident, transparent communicator with all stakeholders - Tech‑savvy — comfortable with systems, trackers, and inbox management - Customer‑focused with a passion for delivering great experiences - Team‑spirited, supportive, and flexible (including some public holidays) - Detail‑driven with robust ownership from start to finish - Adaptable — handles shifting priorities and change with ease What you'll enjoy:
- Ongoing brain power-ups and skill sharpening - Catapult your career across a network of brands and businesses in an evolving industry - Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program - Access to industry leading health and well - being programs and financial advisors - Set up shop in a swanky beachfront office in Broadbeach - Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
- Take volunteer leave as part of giving back to the local community

📌 Cruise Product Coordinator - Broadbeach, QLD (Gold Coast)
🏢 Ignite
📍 Gold Coast