? We’re hiring: Customer Service Executive | BioPak | Bondi Junction, Sydney
At BioPak, we’re on a mission to eliminate single-use plastic, and the people who make that happen are the heart of it. If you want to do meaningful work with a crew that genuinely has your back, we’d love to meet you.
What you’ll be doing:
? Handling inbound sales enquiries and customer support by phone and email
? Supporting key accounts and resolving escalations with confidence
? Managing CRM data with accuracy and ownership
? Working with the Customer Care team on delivery issues
⭐ Looking after our most valued customers through our Watchlist program
What we’re looking for:
✅ A customer-obsessed communicator
✅ CRM savvy and tech comfortable
✅ Cool-headed under pressure
✅ Detail-oriented and great at prioritising
✅ Open to feedback and hungry to grow A business on the move
? BioPak is growing rapid. We operate across Australia, New Zealand, the UK, the Philippines and Singapore, and our house of brands (BioPak, Huskee, Decent Packaging and Bygreen) keeps expanding what we can offer customers.
? Growth here means opportunity. As the business scales, new roles, bigger remits and fresh challenges open up, and we’d rather promote someone who has proven themselves than hire from outside.
? Leadership that’s close to the work. Our global leadership team is hands-on, open about where we’re heading and clear about what great looks like. You’ll know the plan, your part in it and how you’re tracking.
? High standards, real support.
We’re building a high-performance culture, which means clear goals, honest feedback and leaders who invest in your development instead of leaving you to figure it out.
? Your growth is part of the plan. Whether you want to deepen your customer expertise, move into key accounts or step into team leadership, we’ll back you with development, exposure and room to grow.
Why BioPak?
? A culture built on care: we back each other, share the wins and own the tough days together
? Work that matters: every call, email and solved problem helps customers move away from single-use plastic
? Our partnership with OzHarvest: we’re proud to support food rescue and the communities it serves
? Monthly ClassPass membership, so you can move in the way that suits you
? Real investment in your growth and development, with room to build your career
♻️ Access to selected BioPak reusable products as part of your employee benefits
?️ Friday office lunches every week
?️ A beautiful Bondi Junction office with a stocked kitchen
We’re a certified B Corp with our own house of sustainable brands. Our Giveback Fund supports environmental and social initiatives that match our values, and our published Impact Report keeps us accountable, so you’ll always know what you’re contributing to.
? Read our Impact Report and learn more at biopak.com
Come and be part of a team that cares about the work and about each other.
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📌 Customer Service Executive (Sydney)
🏢 BioPak
📍 Sydney