Temp to Perm Opportunity - Smithfield /n Your recent company /n This established organisation operates within the wholesale and distribution sector and has a strong presence in the Australian market. Based in Western Sydney, they offer a busy, collaborative environment and are looking to add an experienced customer service professional to their team. Your new role /n As Customer Service Officer, you will be the first point of contact for customers and play an key role in delivering a professional and efficient service.
Working closely with the sales, warehouse and shipping teams, you will manage customer enquiries, process orders and coordinate deliveries. /n /n
- Responding to incoming customer calls and enquiries
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- Entering and processing customer orders
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- Providing product information and resolving customer issues
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- Coordinating and booking outbound deliveries
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- Managing open orders and backorders
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- Processing credit card payments and credit applications
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- Maintaining customer records and special pricing information
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- Making outbound product promotion calls
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- Supporting the sales, warehouse and shipping teams
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- Using SAP Business One and Warehouse Management Systems
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What you'll need to succeed /n
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- SAP B1 (Business One) is essential
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- Previous customer service experience
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- Strong order processing experience
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- Strong communication and interpersonal skills
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- Excellent attention to detail and organisational ability
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- A professional and customer-focused approach
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- The ability to learn quickly and work effectively in a quick-paced environment
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- A proactive, team-oriented attitude
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- Confidence using Microsoft Office, particularly Excel
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What you'll get in return /n
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- A temporary to permanent prospect /n
- A supportive and collaborative team workplace
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- The opportunity to join an established and growing business
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- Ongoing personal and professional development
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- A varied customer service role with exposure across sales, warehousing and logistics
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- The chance to make a valued contribution to the wider organisation
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What you need to do now /n
/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to
[email protected]/n
/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career./n
/n#3028362/n
📌 Customer Service & Order Processing Officer | SAP (Sydney)
🏢 Hays
📍 Sydney