We're looking for people who enjoy helping others, are eager to learn, and want to make a positive impact every day. With comprehensive training, ongoing support, and genuine opportunities for career growth, you'll have everything you need to succeed in a workplace where your contribution is valued and your potential is recognised.

What's in it for you?

- Vibrant Workplace: Be part of a supportive, inclusive team where people are encouraged to bring their authentic selves to work.
- Wellbeing First: Access employee discounts, health and wellbeing initiatives, 24/7 EAP support, and discounted health insurance.
- Recharge & Celebrate: Enjoy an annual Unplugged Day and the flexibility to swap public holidays for days that are meaningful to you.
- Career Development: Gain valuable skills and unlock opportunities to progress into leadership, support, or specialist roles.
- Work Close to Home: Where possible, we'll place you at a location close to home. Comprehensive training will be provided at our Docklands office to set you up for success from day one.

About the Role

As a Customer Service Representative, you'll be at the heart of our operations, helping customers navigate their unique circumstances while delivering exceptional service and support. Every conversation is an prospect to make a positive difference.

What You'll Be Doing

- Manage inbound and outbound customer calls on behalf of a Government Department
- Build rapport and trust through meaningful conversations.
- Understand customer circumstances and identify suitable solutions.
- Maintain accurate records and update customer information.




- Work within regulatory and compliance requirements to deliver quality outcomes.

What You'll Bring

At Symbos, we focus on the skills and potential you bring, not just what's written on your resume. Whether you're experienced in customer service or looking for a new challenge, we're interested in people who:

- Enjoy helping others and providing great service.
- Communicate with empathy, patience, and respect.
- Are confident learning new skills and systems.
- Can think on their feet and solve problems.
- Work well in a team environment.
- Remain calm and professional during challenging conversations.

As part of the recruitment process, you'll complete an interactive skills assessment through Vervoe, giving you the opportunity to showcase your strengths through real-world job scenarios.

Why You'll Love This Role

- People-Focused Culture: Work in a team that celebrates success, supports one another, and values collaboration.
- Grow Your Career: Access genuine opportunities to learn, develop, and progress within the business.
- Skills Over Resumes: Demonstrate your capabilities through a practical skills assessment rather than relying solely on previous experience.
- Convenient Location:



Training is delivered at our Docklands office, close to public transport, cafés, and local amenities.

Ready to Apply?

Apply today or contact @symbos.com.au for more information.

We are a Circle Back Initiative Employer and commit to responding to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000 professionals operates across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique 'Glocal' delivery model, locally led and regionally integrated, ensuring clients benefit from strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We are committed to creating a workplace where everyone is treated fairly, with respect, and provided with inclusive and equal employment opportunities. We welcome applications from people of all backgrounds, experiences, abilities, and cultures. If you're passionate about helping people and want to be part of a team that values performance, innovation, and trust, Symbos offers the opportunity to thrive.

📌 Customer Service Representative (Melbourne)
🏢 Symbos
📍 Melbourne