Urgent Customer service vacancy in Western Sydney!/n Your new company is a well-known established business in Western Sydney looking to hire a Customer service & Warranty officer. Your new role will include but not be limited to:
/n Warranty Claims Management /n /n
- Handle after-purchase repair requests and warranty claims in compliance with company policies.
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- Assess issues, conduct investigation & damage evaluations. /n Repair Coordination:/n /n
- Arrange technician service runs and manage customer appointment bookings
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- Liaise with repair agents to arrange inspection and repair
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- Follow up on service outcomes and promptly update customer and stores
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- Investigate complex issues and collaborate with manager to achieve the best solution
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- Track service parts and monitor repair progress to ensure timely resolution.
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- Communicate with manufacturers regarding service quality issues
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- Identify recurring issues and suggest improvement to warranty policies or repair processes
/n Customer support:/n /n
- Service as the primary point of contact for warranty and repair enquiries via phone and email
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- Resolve escalated customer complaints with a solutions-oriented approach
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- Maintain detailed records of all communications in the system
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What you'll need to succeed /n
/nA similar experience would be ideal. Explicit communication and an ability to deal with multiple stakeholders is a must./n
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What you need to do now /n
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/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n
/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n
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📌 Customer service & Warranty officer (Sydney)
🏢 Hays
📍 Sydney