EL1 Assistant Director - Service Guidance

Lead national service guidance

Senior role, disability sector

Fed Gov, 12 month contract

Are you a strategic, people-focused leader who wants to make an impact on a national scale by developing clear, accessible guidance that supports staff and the wider disability community?

I am currently partnering with a prominent Federal Government client in the disability sector with this exciting and specialised role within the Service Guidance team.

About the Opportunity In this pivotal role, you will operate under broad direction to undertake complex, high-impact work that delivers quality outcomes across Service Guidance and Practice functions. You will lead a small team to develop tools, letters, guidelines, and knowledge articles that help staff navigate business systems and ensure a nationally consistent experience for participants. Collaborating closely with internal business areas, participants, and the wider disability community, you will co-design accessible external resources while managing competing priorities, risks, and executive reporting.

Key Responsibilities

Providing leadership, strategic direction, planning, resource management, and performance coaching to a small team delivering agency guidelines, letters, and knowledge articles

Initiating, establishing, and maintaining relationships with internal and external stakeholders, representing and negotiating on behalf of the agency across various forums

Applying project management skills to coordinate business areas and undertake detailed or sensitive resource development projects

Providing strategic and technical advice regarding key stages of the participant pathway, specific participant cohorts, and business system requirements (such as SAP CRM and PACE)





Driving continuous improvement in access and planning processes, resolving complex issues, and managing risks across wide-ranging activities

Prioritising competing workloads and delivering timely, considered advice and management reporting to senior leadership, multi-disciplinary teams, the executive, and other government departments

Ideally you will possess

Proven experience leading and coaching teams to deliver complex outcomes in a rapid-paced, hybrid environment with competing priorities and the ability to foster an inclusive team culture A positive, contemporary attitude toward people with disability, paired with a strong understanding of disability and its impact on individuals

Strong knowledge of legislative frameworks, government decision-making, and agency regulations

Experience developing Plain English resources within government style guides, alongside enthusiasm for accessible design and digital accessibility (highly regarded)

How to Apply

Please select "Apply Now" above.

PLEASE NOTE: You Must be an Australian Citizen to be eligible for this position For a confidential discussion and to find out more about this opportunity, please call Sonia Charman from Randstad on 8468 8007.

More Opportunities with our Public Sector Clients

Randstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. If this role isn't for you, view all our government job opportunities on our dedicated site: https://www.randstad.com.au/jobs/q-government/south-australia/

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

📌 Assistant Director, Service Guidance (Adelaide)
🏢 Sonia Charman
📍 Adelaide