An opportunity for an experienced IT or Infrastructure Operations leader to take ownership of a broader technical function within a growing IT Services business. You'll lead multiple technical teams, drive service delivery and operational performance, shape technology strategy and oversee complex transformation project initiatives.

Client Details

Our client is a growing, private equity-backed technology services organization headquartered in Brisbane.

The business provides end-to-end managed IT services across modern workplace, cloud, infrastructure, cybersecurity, service desk operations and specialist software solutions. With increasing investment in AI and automation, the organization is continuing to expand its technical capabilities and service offerings.

Description

- Lead and manage technical teams across service operations, infrastructure and project delivery
- Oversee managed IT service delivery, ensuring operational efficiency, service quality and robust customer outcomes
- Drive technical strategy and roadmap development, with a focus on Microsoft, Azure and infrastructure modernisation
- Provide leadership and direction across complex infrastructure projects, major incidents and technical escalations
- Develop team capability through mentoring, coaching and performance management of engineering and support teams
- Build strong relationships with key clients, providing strategic technology advice, understanding business requirements and shaping infrastructure solutions and proposals
- Establish and maintain standards across infrastructure, cybersecurity, business continuity,



backup and disaster recovery to ensure reliable and secure client environments
- Maintain oversight of operational coverage and critical service requirements, ensuring the team is equipped to respond to major incidents and deliver key project commitments

Profile A successful 'Head of Technical Services' should have:

- Previous MSP experience across infrastructure operations, technical services or project delivery
- Solid leadership capabilities, with experience developing technical talent and managing team leaders
- Strong understanding of Microsoft 365, Azure, Modern Workplace, virtualization and backup solutions
- Good understanding of cybersecurity, infrastructure security and modern security practices
- Strong stakeholder management skills, with the ability to build client relationships and engage senior business leaders
- Experience driving service delivery, operational efficiency and continuous improvement
- Must be based in Australia with valid Australian working rights

Job Offer

This is a senior technology leadership opportunity with genuine influence over the direction and development of the technical function.

You'll join a growing, private equity-backed technology business, with the opportunity to shape its infrastructure capabilities, strengthen service delivery and drive the adoption of emerging technologies.

- Total package of approximately $180K to 200K+ (base + super + bonus)
- Hybrid working arrangements
- Opportunity to lead and develop a team of technical engineers

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Lee on +61416091***.

📌 Head of Technical Services (Brisbane)
🏢 Michael Page
📍 Brisbane