AfterDark Technology is seeking an experienced IT Service Desk Level 2 or 3 professional to join our growing team in our Bowen Hills, QLD office. In this full-time role, you will be providing high-level IT support and incident resolution to our internal and external customers. What you'll be doing - Provide comprehensive technical support and troubleshooting for hardware, software and network issues

- Resolve complex escalated issues from Level 1/2
- Document and maintain detailed records of all support activities
- Identify and implement process improvements to enhance service delivery
- Assist with the development and delivery of IT service desk training
- Collaborate with cross-functional teams to ensure a seamless customer experience What we're looking for - Minimum 3-5 years' experience in an IT service desk or helpdesk role
- Strong technical skills and ability to troubleshoot complex issues
- Excellent communication and customer service skills
- Proven ability to prioritise and multitask in a rapid-paced environment
- Experience in incident management and service level agreement (SLA) monitoring




- Knowledge of ITIL frameworks and best practices
- Relevant IT certifications or qualifications (e.g. Degree, Microsoft, CompTIA A+, Network+, ITIL) What we offer At AfterDark Technology, we are committed to supporting our employees' professional and personal growth.

We offer a range of competitive benefits, including:

- Generous salary packaging and performance-based bonuses
- Flexible work arrangements and opportunities for remote work
- Comprehensive training and development programs
- Wellbeing initiatives and social activities
- Discounted products and services About us AfterDark Technology is a leading provider of cutting-edge IT solutions and services. We pride ourselves on our customer-centric approach and our commitment to delivering exceptional outcomes for our clients. With a team of highly skilled professionals and a strong focus on innovation, we are well-positioned to support the evolving technology needs of businesses across Australia.

📌 IT Service Desk Level 2 or 3 (Brisbane)
🏢 AfterDark Technology
📍 Brisbane