Reservations Manager

Sheraton Grand Mirage Resort Port Douglas is seeking an enthusiastic and experienced Reservations Manager to join our team on a 12-month maternity leave contract.

In this role, you will lead the Reservations Department, ensure the delivery of exceptional guest service, accurate reservation management, and effective inventory control while supporting the resort's revenue and occupancy objectives.

Key Responsibilities

- Managing the day-to-day operations of the Reservations Department.
- Leading, coaching, and developing the Reservations team.
- Ensuring accurate management of room inventory across MARSHA, PMS, and OXI systems.
- Monitoring reservation processes and implementing continuous improvement initiatives.
- Managing VIP reservations and guest preferences.
- Driving departmental performance through training, quality assurance, and operational excellence.
- Assisting with recruitment, onboarding, performance reviews, and team development.
- Supporting revenue management strategies and rate implementation.
- Monitoring departmental KPIs and preparing operational reports.
- Approving timesheets and managing team rosters.
- Collaborating with operational departments to ensure a seamless guest experience.

Requirements

- Previous experience in a Reservations Manager, Assistant Reservations Manager, or Reservations Team Leader position.
- A minimum of 3 years' experience within hotel reservations.
- Experience in a 4-star or 5-star hotel environment.
- Strong knowledge of FIT and Group Reservations.
- Excellent leadership,



communication, and organizational skills.
- A proven ability to coach and motivate teams.
- Strong administrative skills and attention to detail.
- Sound knowledge of hotel reservation systems and Microsoft Office applications.
- Previous experience with Marriott systems is highly desirable.
- Revenue management experience will be highly regarded.
- Working rights in Australia.

Benefits

- Market-competitive salary package
- Marriott associate accommodation and travel benefits worldwide
- Ongoing learning and development opportunities
- A supportive and collaborative team environment
- Career growth opportunities within Marriott International
- The opportunity to work at one of Australia's most iconic beachfront resorts

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

Job Details

- Position Type: Management
- Contract Type: 12-month maternity leave contract
- Location: 168-190 Port Douglas Road, Port Douglas Queen 4877, Australia
- Salary: Competitive (exact amount not specified)

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