Launched in 2013, Loco Love’s reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity. We’ve been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR’s Fast 100 - in the top 100 fastest growing companies in the Australia market.

The quality of ingredients we use are vital to the alchemy of our high-vibe products. We only use the finest organic, plant-based and whole food ingredients. Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with benefits.

We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us. When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains.

You will never find refined sugars, palm oil, artificial sweeteners, GMO’s, emulsifiers, dairy or gluten in our products.

The Role:

As our Customer Relationship Lead, you’ll be a key connector between our brand and the people who love it. You’ll lead our Customer Relationship Team to deliver thoughtful, solution-focused service to wholesale and online customers, and you’ll play an active part in growing our stockist network. This is a role for someone who likes to roll up their sleeves, thrives in a multi-tasking environment, and sees every touchpoint as a chance to delight.

What you’ll do

- Lead and develop the Customer Relationship Team, making sure B2B/wholesale and D2C service tickets are handled efficiently and within agreed timeframes




- Review incoming orders and spot upselling opportunities, such as product pairings, seasonal specials and restocks
- Build warm, lasting relationships with regular wholesale clients through proactive, value-driven service
- Enter and oversee wholesale orders in Dear/Cin7 and support new product go-to-markets using data and insights
- Support the Sales team with outreach to potential stockists by phone and email, following up leads, answering questions and onboarding new stockists
- Keep customer data accurate across Dear/Cin7, HubSpot, Recharge Subscriptions, Yotpo Rewards and Shopify
- Work with other departments to solve customer issues quickly, such as order discrepancies and missing orders
- Be a brand ambassador, bringing our values to every interaction

What you’ll bring

- 2+ years in a rapid-paced, high-volume online customer service role, confident handling online and phone enquiries and working autonomously
- Experience managing and developing small teams
- Intermediate knowledge of Dear (or a similar inventory platform), Shopify, HubSpot CRM and Helpdesk, and G Suite
- Advanced administrative skills
- Excellent written and spoken communication, with a sharp eye for spelling, grammar and punctuation
- A warm, values-led approach that fits with G.R.A.C.E.

Why Loco Love

Work for a purpose-led, fast-growing Australian brand

Join a team that genuinely lives its values, with a rewards program recognising great work

Our Values

At Loco Love our purpose is ‘to cultivate self-love in service of collective healing’. We bring this purpose to life by embodying our G.R.A.C.E values every day:

- Radical Responsibility
- Authenticity
- Compassion

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📌 Customer Relationship Lead (Byron Bay)
🏢 Loco Love
📍 Byron Bay