**What you'll do:** As the Senior Customer Service Representative (2IC), you will support the day-to-day operations of a high-performing customer service team. Working closely with the Customer Support Manager, you will provide mentoring, coordinate work allocation, support key initiatives and help drive outstanding customer outcomes. **Key Responsibilities** + Manage customer orders and enquiries via phone and email. + Build strong customer relationships and advise on product availability, pricing and order solutions. + Promote Eaton digital tools and support customers with digital-first solutions. + Collaborate with sales, product, finance and supply chain teams. + Coordinate with warehouse and logistics teams to maintain stock availability and on-time delivery. + Support key accounts, customer escalations and continuous improvement initiatives. + Coach team members, share product knowledge and contribute to a high-performing culture.



**Qualifications:** + 2-3 years' experience in a technical or fast-paced customer service environment. + Demonstrated mentoring, coaching or leadership experience. + Intermediate computer skills including Microsoft Office and ERP systems. + ERP experience, preferably SAP and Salesforce. + Exceptional communication and stakeholder management skills. **What We Offer** + Opportunity to work in a growth industry supporting sustainable energy development. + Outstanding training and development programs. + Free in office parking and proximity to public transport. + Hybrid working arrangements. + Competitive salary and bonus scheme. + Inclusive workplace and volunteer days. **Equal Opportunity Employer** Eaton is committed to equal employment opportunities and encourages diversity across age, gender, gender identity, ethnicity, religion, sexual orientation and all characteristics protected by law.

📌 Senior Customer Service representative (Mascot)
🏢 Eaton
📍 Mascot